kdump service fail with error: "No module mptscsi found for kernel"

Solution Verified - Updated -

Issue

  • kdump service fail with following error messages on Red Hat Enterprise Linux 5.
# service kdump start
No kdump initial ramdisk found.                            [WARNING]
Rebuilding /boot/initrd-2.6.18-371.4.1.el5kdump.img
No module mptscsi found for kernel 2.6.18-371.4.1.el5, aborting.   
Failed to run mkdumprd

Environment

  • Red Hat Enterprise Linux 5
  • Red Hat Enterprise Linux 6
  • kdump
  • mptscsi (or any other third-party module)

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