Cluster operator Console is degraded in ROSA

Solution Verified - Updated -

Environment

  • Red Hat OpenShift Service on AWS (ROSA)
  • Red Hat OpenShift Service on AWS with Hosted Control Plane (ROSA HCP)

Issue

In ROSA Classic / ROSA HCP the Console cluster operator shows as degraded

$ oc get co
NAME                                       VERSION   AVAILABLE   PROGRESSING   DEGRADED   SINCE   MESSAGE
console                                    4.14.8    False       False         False      8d      RouteHealthAvailable: failed to GET route (<route details>): Get "<route details>": context deadline exceeded (Client.Timeout exceeded while awaiting headers)

Resolution

If the symptoms described in the Diagnosis session are true, then proceed with below steps:

  1. Ensure that all kubernetes.io/cluster/.* tags on the subnet, which reference other clusters, have their values set to shared.

  2. Tag the subnet with the clusters infrastructure ID as follows:

Get the infrastructure ID of the cluster:

  • for ROSA Classic: ocm get cluster $CLUSTER_ID | jq '.infra_id'
  • for ROSA HCP: ocm get cluster $CLUSTER_ID | jq -r '.id'

Add the tag kubernetes.io/cluster/${INFRA_ID}:shared to the subnets of the VPC that hosts the ROSA cluster.

Optionally, add the kubernetes.io/role/internal-elb:1 tags to the private subnets and kubernetes.io/role/elb:1 to the public subnets.

Root Cause

Load balancer does not spin up because it can not find suitable subnets. The issue usually appears when subnets are shared with past or present EKS clusters.

The subnet selection process prefers clusters tagged for the current cluster and excludes subnets tagged for other clusters.

Diagnostic Steps

  • Check if the subnets are tagged kubernetes.io/cluster/<cluster-identifier> for another cluster or using the cluster's name.
  • Check if the subnets are missing the kubernetes.io/cluster/<cluster-identifier> tags.
  • Identify if there are other clusters running in the same VPC and/or sharing subnets.

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