Toolbox is returning HTTPForbidden 403 error when trying to copy an API Product

Solution In Progress - Updated -

Environment

  • Red Hat 3scale API Management
    • 2 (On Premise)
  • SaaS

Issue

  • Toolbox copy command is failing.
  • When using Toolbox to copy an API Product from a 3scale admin portal source into a destination 3scale admin portal, a 403 forbidden error trace is raised.

Resolution

1) Create a new access token from the 3scale source installation with all the permissions selected (read & write)

2) Create a new access token from the 3scale target installation with all the permissions selected (read & write)

3) Try again the copy command with the new access tokens generated in the previous steps:

3scale copy service -t “destination_API_Product_name” -s “https://<new_access_token_source>@<source-3scale-admin-portal-domain> -d “https://<new_access_token_destination>@<destination-3scale-admin-portal-domain> <Product API.System Name>

Root Cause

  • It is very likely that the value used as the access token for the 3scale source installation or the 3scale target installation is not correct.

Diagnostic Steps

Toolbox copy command output shows a stack trace like the following:

{
  "code": "E_UNKNOWN",
  "message": "#<Net::HTTPForbidden 403 Forbidden readbody=true> body={\"status\":\"Forbidden\"}",
  "class": "ThreeScale::API::HttpClient::ForbiddenError",
  "stacktrace": [
    "/var/lib/gems/3.1.0/gems/3scale-api-1.6.0/lib/3scale/api/http_client.rb:86:in `forbidden!'",
    "/var/lib/gems/3.1.0/gems/3scale-api-1.6.0/lib/3scale/api/http_client.rb:71:in `parse'",
    "/var/lib/gems/3.1.0/gems/3scale-api-1.6.0/lib/3scale/api/http_client.rb:40:in `get'",
    "/var/lib/gems/3.1.0/gems/3scale-api-1.6.0/lib/3scale/api/client.rb:1033:in `list_backend_usages'",
    "/var/lib/gems/3.1.0/gems/3scale_toolbox-1.0.1/lib/3scale_toolbox/remote_cache.rb:186:in `public_send'",

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