OADP backup of Windows VMs ends with PartiallyFailed status

Solution In Progress - Updated -

Issue

  • The backup jobs of the Windows Server VMs running in a OpenShift cluster end with PartiallyFailed status.

  • In the backup logs we see that the Freeze command failed:

    command Freeze failed: LibvirtError(Code=86, Domain=10, Message='Guest agent is not responding: Guest agent not available for now')

Environment

  • OpenShift Container Platform (OCP) 4.16.5
  • OpenShift Virtualization 4.16
  • OpenShift API for Data Protection (OADP) 1.4.1
  • Microsoft Windows Server 2016, 2022 VMs
    • QEMU Guest Agent 108.0.1

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