How to open a proactive case for patching or upgrading Streams for Apache Kafka (formerly known as AMQ Streams)

Solution Verified - Updated -

Issue

  • Upgrading production Streams for Apache Kafka/AMQ Streams
  • How to open a case to notify Red Hat of upgrades taking place so appropriate resources are available?
  • What information is useful for Red Hat support when opening a proactive ticket for weekend or after hours work?

Environment

  • Streams for Apache Kafka (version 2.7 and newer)
  • AMQ Streams (until version 2.6)

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