Inventory sync is failing with "ERROR! No inventory was parsed, please check your configuration and options." error.

Solution Verified - Updated -

Environment

  • Red Hat Ansible Automation Platform 2.x

Issue

  • The inventory sync on the automation controller fails with the error "ERROR! No inventory was parsed, please check your configuration and options" when inventory of hosts in AAP is sourced from ServiceNow.

Resolution

Root Cause

  • This bug was reported in servicenow.itsm 2.5.0 and fixed in servicenow.itsm 2.6 version.

Diagnostic Steps

  • The output of the inventory sync:

    ansible-inventory [core 2.15.4]
config file = /etc/ansible/ansible.cfg
configured module search path = ['/home/runner/.ansible/plugins/modules', '/usr/share/ansible/plugins/modules']
ansible python module location = /usr/lib/python3.9/site-packages/ansible
ansible collection location = /runner/requirements_collections:/var/lib/awx/.ansible/collections/ansible_collections:/home/runner/.ansible/collections:/usr/share/ansible/collections:/usr/share/automation-controller/collections
executable location = /usr/bin/ansible-inventory
python version = 3.9.16 (main, May 31 2023, 12:21:58) [GCC 8.5.0 20210514 (Red Hat 8.5.0-18)] 
(/usr/bin/python3.9)
jinja version = 3.1.2
libyaml = True
Using /etc/ansible/ansible.cfg as config file
setting up inventory plugins
Loading collection ansible.builtin from 
host_list declined parsing /runner/project/inventories/now.yml as it did not pass its verify_file() method
script declined parsing /runner/project/inventories/now.yml as it did not pass its verify_file() method
Loading collection servicenow.itsm from /runner/requirements_collections/ansible_collections/servicenow/itsm
Using inventory plugin 'ansible_collections.servicenow.itsm.plugins.inventory.now' to process inventory source 
'/runner/project/inventories/now.yml'
toml declined parsing /runner/project/inventories/now.yml as it did not pass its verify_file() method
[WARNING]: * Failed to parse /runner/project/inventories/now.yml with auto
plugin: sequence item 3: expected str instance, AnsibleSequence found
File "/usr/lib/python3.9/site-packages/ansible/inventory/manager.py", line 293, in parse_source
plugin.parse(self._inventory, self._loader, source, cache=cache)
File "/usr/lib/python3.9/site-packages/ansible/plugins/inventory/auto.py", line 59, in parse
plugin.parse(inventory, loader, path, cache=cache)
File "/runner/requirements_collections/ansible_collections/servicenow/itsm/plugins/inventory/now.py", line 529, 
in parse
cache_sub_key = "/".join(
[WARNING]: * Failed to parse /runner/project/inventories/now.yml with yaml
plugin: Plugin configuration YAML file, not YAML inventory
File "/usr/lib/python3.9/site-packages/ansible/inventory/manager.py", line 293, in parse_source
plugin.parse(self._inventory, self._loader, source, cache=cache)
File "/usr/lib/python3.9/site-packages/ansible/plugins/inventory/yaml.py", line 114, in parse
raise AnsibleParserError('Plugin configuration YAML file, not YAML inventory')
[WARNING]: * Failed to parse /runner/project/inventories/now.yml with ini
plugin: Invalid host pattern 'plugin:' supplied, ending in ':' is not allowed,
this character is reserved to provide a port.
File "/usr/lib/python3.9/site-packages/ansible/inventory/manager.py", line 293, in parse_source
plugin.parse(self._inventory, self._loader, source, cache=cache)
File "/usr/lib/python3.9/site-packages/ansible/plugins/inventory/ini.py", line 137, in parse
raise AnsibleParserError(e)
[WARNING]: Unable to parse /runner/project/inventories/now.yml as an inventory
source
ERROR! No inventory was parsed, please check your configuration and options.

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