After updating the kernel to kernel-4.18.0-425.13.1.el8_7 on a system with SEP installed, the system seems to hang after reboot

Solution Verified - Updated -

Issue

  • When updating the kernel from kernel-4.18.0-425.3.1.el8 to kernel-4.18.0-425.13.1.el8_7, after rebooting, the error message Failed to start Symantec Agent for Linux IPS driver. is output during server startup, and the server does not accept keystrokes.
systemd-journald[752]: Journal started
systemd-journald[752]: Runtime journal (/run/log/journal/7903619dbcfb4e4f8340eb0121b9d6e0) is 8.0M, max 185.2M, 177.2M free.
systemd[1]: systemd-journald.service: Succeeded.
systemd[1]: Mounted FUSE Control File System.
systemd[1]: Starting Flush Journal to Persistent Storage...
lvm[768]:   2 logical volume(s) in volume group "rhel" monitored
systemd[1]: Started Load/Save Random Seed.
systemd[1]: Started Apply Kernel Variables.
systemd-journald[752]: Time spent on flushing to /var is 65.257ms for 1557 entries.
systemd-journald[752]: System journal (/var/log/journal/7903619dbcfb4e4f8340eb0121b9d6e0) is 80.0M, max 256.0M, 175.9M free.
systemd[1]: Started Create Static Device Nodes in /dev.
systemd[1]: Starting udev Kernel Device Manager...
systemd[1]: Started Flush Journal to Persistent Storage.
systemd[1]: systemd-vconsole-setup.service: Succeeded.
systemd[1]: Started Setup Virtual Console.
systemd[1]: Started udev Kernel Device Manager.
systemd[1]: sisips-init.service: Main process exited, code=exited, status=1/FAILURE
systemd[1]: sisips-init.service: Failed with result 'exit-code'.
systemd[1]: Failed to start Symantec Agent for Linux IPS driver.
systemd[1]: Started udev Coldplug all Devices.
systemd[1]: Starting udev Wait for Complete Device Initialization...

Environment

  • Red Hat Enterprise Linux 8
    • kernel-4.18.0-425.13.1.el8_7
  • Symante Endpoint Protection (SEP)
    • sdcss-6.9.2-3075.el8.x86_64
    • sdcss-caf-2.0.5-253.x86_64
    • sdcss-kmod-10.0.4-1613.el8.x86_64
    • sdcss-scripts-2.2.7-24.el8.noarch

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