Adding nodes to ROSA cluster does not work due to Marketplace terms not being accepted

Solution Verified - Updated -

Environment

  • Red Hat OpenShift Service on AWS (ROSA)
    • 4
  • Amazon Web Services (AWS) Marketplace

Issue

  • On a ROSA cluster, it can be observed that new Nodes cannot be added. Additionally, the machine-controller logs shows errors like the following:

    I0824 20:32:55.664808       1 machine_scope.go:167] example-worker-eu-central-1c-xxxx: Updating status
I0824 20:32:55.664814       1 machine_scope.go:193] example-worker-eu-central-1c-xxxx: finished calculating AWS status
I0824 20:32:55.664823       1 machine_scope.go:90] example-worker-eu-central-1c-xxxx: patching machine
E0824 20:32:55.675937       1 actuator.go:72] example-worker-eu-central-1c-xxxx error: example-worker-eu-central-1c-xxxx: reconciler failed to Create machine: failed to launch instance: error launching instance: In order to use this AWS Marketplace product you need to accept terms and subscribe. To do so please visit https://aws.amazon.com/marketplace/pp?sku=xxxxxxxxxx
W0824 20:32:55.675979       1 controller.go:382] example-worker-eu-central-1c-xxxx: failed to create machine: example-worker-eu-central-1c-xxxx: reconciler failed to Create machine: failed to launch instance:
error launching instance: In order to use this AWS Marketplace product you need to accept terms and subscribe. To do so please visit https://aws.amazon.com/marketplace/pp?sku=xxxxxxxxxx
I0824 20:32:55.675988       1 controller.go:422] Actuator returned invalid configuration error: error launching instance: In order to use this AWS Marketplace product you need to accept terms and subscribe. To do so please visit https://aws.amazon.com/marketplace/pp?sku=xxxxxxxxxx
I0824 20:32:55.676078       1 recorder.go:103] events "msg"="example-worker-eu-central-1c-xxxx: reconciler failed to Create machine: failed to launch instance: error launching instance: In order to use this AWS Marketplace  product you need to accept terms and subscribe. To do so please visit https://aws.amazon.com/marketplace/pp?sku=xxxxxxxxxx" "object"={"kind":"Machine","namespace":"openshift-machine-api","name":"example-work
er-eu-central-1c-xxxx","uid":"xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxx","apiVersion":"machine.openshift.io/v1beta1","resourceVersion":"00000000"} "reason"="FailedCreate" "type"="Warning"

  • The terms in https://aws.amazon.com/marketplace/pp?sku=xxxxxxxxxx URL are shown as already accepted.

  • Accepting the terms is not solving the issue.

Resolution

A workaround is to visit the link and to again accept the terms of the ROSA Marketplace product. If accepting the terms again is not solving the issue, please open a new Support Case in the Red Hat Customer Portal referring to this Solution.

Root Cause

A race condition that arose during the transition from different AWS offerings was found to cause this issue. The race condition led to a mismatch in subscription state between backend AWS systems, leading the subscription to appear active when in fact new AMIs could not be provisioned.

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