insights-client command is failing with 502 Bad Gateway error on clients registered to Satellite 6.12.0

Solution Verified - Updated -

Issue

  • When running any insights-client command on client system registered to satellite 6.12.0, it fails with below error

    HTTP Status: 502 Bad Gateway
    HTTP Response Text: {"message":"Authentication to the Insights Service failed.","headers":{}}
    Connection failed
    
  • Even subscription-manager logs report the error "502 Bad Gateway"

Environment

  • Red Hat Satellite 6.12.0
  • Red Hat Insights

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