Insights operator is degraded with error "unable to build request to connect to Insights server" in OpenShift 4

Solution Verified - Updated -

Issue

  • Cluster Operator insights is in a degraded state with error like:

    Unable to report: unable to build request to connect to Insights server: Post "https://console.redhat.com/api/ingress/v1/upload": Internal Server Error

  • The insight operator pod log shows errors like:

    The operator has some internal errors: Unable to report: unable to build request to connect to Insights server: Post "https://cloud.redhat.com/api/ingress/v1/upload": Proxy Authentication Required

Environment

  • Red Hat OpenShift Container Platform (RHOCP)
    • 4
  • Insights
  • Proxy

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