Clients unable to download latest insights-client Core Egg after upgrading Satellite to 6.9.x

Solution Verified - Updated -

Issue

  • After upgrading to 6.9.3, Insights is reporting that a large number of hosts connected to Satellite are using an out of date egg. Looking at the Satellite logs while an insights client is running, there is a 500 Internal Server Error retrieving an update egg file.

    2021-07-15T03:50:51 [W|app|33d2b72a] Action failed
2021-07-15T03:50:51 [I|app|33d2b72a] Backtrace for 'Action failed' error (RestClient::NotFound): 404 Not Found
 33d2b72a | /opt/theforeman/tfm/root/usr/share/gems/gems/rest-client-2.0.2/lib/restclient/abstract_response.rb:223:in `exception_with_response'
....
2021-07-15T03:50:51 [I|app|33d2b72a] Completed 500 Internal Server Error in 326ms (Views: 17.6ms | ActiveRecord: 1.0ms | Allocations: 17654)

Environment

  • Red Hat Satellite 6.9.x
  • Red Hat Insights

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