Support-Assisted Ownership Transfers for Managed OpenShift Clusters

Solution Verified - Updated -

Environment

  • Red Hat OpenShift Service on AWS (ROSA)
    • 4
  • Red Hat OpenShift Dedicated (OSD)
    • 4
  • Red Hat OpenShift Cluster Manager (OCM)

Issue

  • As part of an OSD trial, an OSD cluster was provisioned in a personal account and now want to transfer it to the corporate account/organization for managing subscriptions.
  • An OSD CCS Marketplace cluster was created in a personal account and then needs to transfer it to the main corporate organization.
  • An OSD non-CCS cluster (without cluster-admin permissions) needs to be transferred to a new owner
  • OSD/ROSA Cluster version is 4.10 or less

Resolution

In most cases, the ownership of a cluster can be transferred via a self-service procedure as per Transfer ownership of an OCP 4 cluster.

There are a few exceptions for OSD/ROSA Clusters where the ownership transfer needs to be performed manually by Red Hat Support, where any of the following apply:

  • the current owner and new owner are in separate organizations
  • the cluster is on OpenShift minor version 4.10 or less
  • the cluster does NOT have a user with cluster-admin privileges enabled

To transfer the ownership of a cluster matching one of these exceptions, please create a new support case providing the information obtained from the following steps in the case description:

  • Log in to the OCM web console with the new cluster owner's credentials.
  • The clusterID (can be seen in the OCM web console or running the command in the "Diagnostic Steps" section) of the cluster to transfer the ownership.
  • The current cluster owner's username or email and the Account Number in the Red Hat Customer Portal.

  • The new cluster owner's username or email and the Account Number in the Red Hat Customer Portal.

    clusterID: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Current Owner:
  username: [user_name]
  email: [email]
  Account Number: [account_number]

New Owner:
  username: [user_name]
  email: [email]
  Account Number: [account_number]

The information about the User and the Account Number can be seen in the Red Hat Customer Portal, by clicking on the "avatar" in the top right of the page.

Diagnostic Steps

Use the following command to get the clusterID of a cluster:

$ oc get clusterversion -o yaml | grep clusterID

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