Why do I receive a 404 error when fetching my subscriptions on the Tower license page?

Solution In Progress - Updated -

Environment

  • Red Hat Ansible Automation Platform >= 1.2.x

Issue

  • When attempting to fetch Tower subscriptions from the Tower license page using valid credentials, the following 404 error occurs:

    "Error: 404 Client Error: Not found for url:
https://subscription.rhn.redhat.com:443/katello/api/organizations"

Resolution

  • On each Tower node in your cluster, edit the /etc/rhsm/rhsm.conf file and change the value of hostname from:

    hostname = subscription.rhn.redhat.com

    to:

    hostname = subscription.rhsm.redhat.com

  • No restart of Tower services is necessary for this change to take effect.

Root Cause

  • The /etc/rhsm/rhsm.conf file is pointing to the incorrect hostname.

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