Red Hat Hybrid Cloud Console Life Cycle
Overview
Applications on the Red Hat Hybrid Cloud Console are Software-as-a-Service (SaaS) products, providing customers with prescriptive analytics and applications to manage Red Hat environments. Because the applications are hosted and managed by Red Hat, there is no infrastructure that a customer needs to deploy, other than the installation of a client. All data shown via a user interface are hosted by Red Hat and a user will always be using the latest software version that is made available.
Red Hat Hybrid Cloud Console Preview Environment Access
Any user interacting with the applications hosted on console.redhat.com including Red Hat Insights has the optional opportunity to test out in development branches of our SaaS products via the “Preview Environment”. This environment will allow customers to interact with new functionality actively being developed, iterations on existing functionality, or participate in public previews for upcoming applications. Since this is an active development environment, this should be treated as “Preview” pre-release software which may impact the availability, stability, data, or performance of its use and bugs may be encountered.
Red Hat Support for use in this environment is limited to Feedback Only as the purpose of this environment is to make it available for testing only and to solicit feedback from our users. Any cases opened will be treated as Severity 4 and limited to RFEs or general bug awareness; if you are interested in receiving full support, the preview environment should not be used.
You may access this optional preview environment at any time by visiting https://console.redhat.com/preview or if you wish to switch back to the fully supported environment you may do so by visiting https://console.redhat.com.
Errata Policy
Red Hat will push defect resolutions for applications and the console.redhat.com platform to production as they become available. Most fixes should not result in any downtime or outage. Working in a Continuously Integrated / Continuous Delivery (CI/CD) model allows Red Hat to rapidly respond to issues.
Current outage status can be found at status.redhat.com.
Critical and urgent fixes will be applied as quickly as possible, providing customers as much notification as possible without lengthening any period of impact.
Remediations
Automated remediations provided by services running on Red Hat Hybrid Cloud Console are based on Ansible technology, and as such, they follow the lifecycle of Ansible Engine. Only those versions of Ansible that are in an active (or extended) lifecycle are supported to run automated remediations. To get the information on currently supported versions of Ansible Engine, please visit the Red Hat Ansible Engine Life Cycle page.
End of Life for "Basic Authentication" mechanism for Hybrid Cloud Console APIs
Effective December 31, 2024, the Hybrid Cloud Console will no longer support Basic Authentication as an option for APIs connecting to services hosted on console.redhat.com.
To ensure a seamless transition and uninterrupted access to our APIs, we request you switch to using service accounts and update your authentication mechanisms accordingly. Service accounts offer enhanced security features and better access control, making them the preferred method for authenticating API requests.
The APIs directly impacted by this change are listed on developers.redhat.com/api-catalog. Please see the following KCS article for more information on service accounts, and how to use them: Transition of Red Hat Hybrid Cloud Console APIs from basic authentication to token-based authentication via service accounts
