When I access the 'Account Settings' menu, I get a 404 error in 3scale API mangement platform

Solution Verified - Updated -

Issue

  • When I access the 'Account Settings' menu, I get a 404 error
  • I see following error in the system-provider container in system-app pod

    [xxxxxxxx-xxxxxxx-xxxxxxx] [xxx.xxxxxx.com.xx] [XXX.XXX.XXX.XXX] Started GET "/p/admin/account" for XXX.XXX.XXX.XXX at 2030-02-30 11:11:11 +0000
    [xxxxxxxx-xxxxxxx-xxxxxxx] [xxx.xxxxxx.com.xx] [XXX.XXX.XXX.XXX] Processing by Provider::Admin::AccountsController#show as HTML
    [xxxxxxxx-xxxxxxx-xxxxxxx] [xxx.xxxxxx.com.xx] [XXX.XXX.XXX.XXX]   Rendered provider/admin/accounts/show.html.slim within layouts/provider (3.1ms)
    [xxxxxxxx-xxxxxxx-xxxxxxx] [xxx.xxxxxx.com.xx] [XXX.XXX.XXX.XXX] Handling Exception: Couldn't find Cinstance with [WHERE `cinstances`.`type` IN ('Cinstance') AND `cinstances`.`user_account_id` = ?] with    status not_found
    
  • I also can not create a new application for the account id 2 from the master-admin account

Environment

Red Hat 3scale API Management

  • 2.6.0 On-Premises

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