What are Sparse Noticiation E-mails? How can I prevent the contents of updates in support cases from being shared by e-mail?

Solution Verified - Updated 2023-02-06T15:00:57+00:00 -

Issue

When a Red Hat support representative or I update a support case, the entire contents of the update are e-mailed to all members of the support case.
Red Hat or I may be sharing sensitive information about the environment of my organisation, and my organisation has concerns about potentially sensitive information being shared over e-mail.
How can I prevent potentially sensitive information from being shared over e-mail while still being notified of updates in the support cases I work on?

Customers that want to prevent potentially sensitive information from being shared over potentially insecure methods such as e-mail.

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