Server crashes with error "Kernel panic - not syncing: Fatal hardware error!"

Solution Verified - Updated -

Issue

  • Red Hat Enterprise Linux server crashes with following messages.
{1}[Hardware Error]: Hardware error from APEI Generic Hardware Error Source: 32992
{1}[Hardware Error]: APEI generic hardware error status
{1}[Hardware Error]: severity: 1, fatal
{1}[Hardware Error]: section: 0, severity: 1, fatal
{1}[Hardware Error]: flags: 0x01
{1}[Hardware Error]: primary
{1}[Hardware Error]: section_type: PCIe error
{1}[Hardware Error]: port_type: 4, root port
{1}[Hardware Error]: version: 1.0
{1}[Hardware Error]: command: 0x0547, status: 0x4010
{1}[Hardware Error]: device_id: 0000:00:02.0
{1}[Hardware Error]: slot: 0
{1}[Hardware Error]: secondary_bus: 0x04
{1}[Hardware Error]: vendor_id: 0x8086, device_id: 0x25e2
{1}[Hardware Error]: class_code: 000406
{1}[Hardware Error]: bridge: secondary_status: 0x0000, control: 0x0003
{1}[Hardware Error]: aer_status: 0x00040000, aer_mask: 0x00118000
{1}[Hardware Error]: Malformed TLP
{1}[Hardware Error]: aer_layer=Transaction Layer, aer_agent=Receiver ID
{1}[Hardware Error]: aer_uncor_severity: 0x00067031
{1}[Hardware Error]: aer_tlp_header: 00000000 00000000 00000000 00000000
Kernel panic - not syncing: Fatal hardware error!
Pid: 0, comm: swapper Tainted: P        W  ---------------    2.6.32-358.11.1.el6.x86_64 #1
Call Trace:
 <NMI>  [<ffffffff8150d4f8>] ? panic+0xa7/0x16f
 [<ffffffff813106a9>] ? ghes_notify_nmi+0x239/0x240
 [<ffffffff81513705>] ? notifier_call_chain+0x55/0x80
 [<ffffffff8151376a>] ? atomic_notifier_call_chain+0x1a/0x20
 [<ffffffff8109cc1e>] ? notify_die+0x2e/0x30
 [<ffffffff815113f9>] ? do_nmi+0x1e9/0x340
 [<ffffffff81510c90>] ? nmi+0x20/0x30
 [<ffffffff810148e7>] ? mwait_idle+0x77/0xd0
 <<EOE>>  [<ffffffff81009fc6>] ? cpu_idle+0xb6/0x110
 [<ffffffff814f345a>] ? rest_init+0x7a/0x80
 [<ffffffff81c27f7b>] ? start_kernel+0x424/0x430
 [<ffffffff81c2733a>] ? x86_64_start_reservations+0x125/0x129
 [<ffffffff81c27438>] ? x86_64_start_kernel+0xfa/0x109

Environment

  • Red Hat Enterprise Linux 9
  • Red Hat Enterprise Linux 8
  • Red Hat Enterprise Linux 7
  • Red Hat Enterprise Linux 6

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