How do I take over Administrator access since the current Organization Administrator has left the organization?

Solution Verified - Updated -

Environment

  • Red Hat Customer Portal

Issue

  • The current Organization Administrator(s) are no longer with the organization, we are unable to add/edit users & manage the account. What can we do?
  • How do I take over as the Organizational Administrator since the current Organization Administrator(s) are no longer with the organization?
  • What are some best practices on how to manage an account on the Red Hat Customer Portal?

Resolution

What to do if there are no further users with Org Admin privilege under the account?

  • The person replacing an account's existing Organization Administrator should send an email request to the Red Hat Customer Service team, who will send the approval verbiage. As part of the procedure, authentication via alternative media will be required, that will likely take some time.
  • Once Customer Service receives the approval statement, the request can be processed. Please note that in some cases, a waiting period of 7 days will be required for account security.
  • After taking over as the account's Organization Administrator, you may go to the User Management page to add new users or deactivate an existing user. These actions can be performed from the user management option.

What to do if there are other Org Admins on the account?

  • Red Hat Customer Service will advise if there are any other Org Admins in the account. In this case, the person taking over can also reach out to the existing Org Admins to receive Org Admin privileges.

What are some best practices regarding user management related to Red Hat customer portal?

It is recommended to have at least 2 users with 'Org admin' permissions, as we have seen multiple instances of all org admins leaving a company, and the company then having to undergo a procedure to regain org admin permissions for a user on the account. Details for that procedure are in the previous sections of this kbase.

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