How do I close a support case in the new Red Hat Customer Portal?

Solution Verified - Updated -

Environment

  • All Red Hat customers
  • Red Hat Customer Portal

Issue

How do I close a support case on the Red Hat Customer Portal?

Resolution

You can close a case with the following steps:

1.  Go to the page of the case you want to close.

2.  Click "Edit" in Case Details.

3.  Select "Closed" in the selection box of Status then click "Update Case".

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