How to clear the wrongly charged payments in 3scale
Issue
We have wrongly changed 3scale application plans for few customers. The system has generated invoices for the new application plans. Now we have to clear or refund their invoice amounts. How can we perform the following actions is 3scale.
- where can we see the customer payments details?
- How to clear if any due payments?
- How to refund if customer charged already because of wrong plan?
Environment
- Red Hat 3scale API Management
- 2.X On-Premises
- 2-SaaS
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