MIQ/CFME: Unable to provision Windows 2008 R2 VMs and encountering the error 'Customization Specification [unknown product] does not exist.'

Solution Verified - Updated -

Issue

  • Provisioning of the Windows 2003 VMs is working fine, however provisioning Windows 2008 R2 VMs is failing.
  • Seeing this error in the EVM WebUI after the provisioning failure:
Customization Specification [unknown product] does not exist.

Environment

  • ManageIQ 4.x/5.x
  • CloudForms Management Engine

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