Red Hat Insights Engine Connection failure message on Red Hat Satellite 6 Web Interface

Solution Verified - Updated -

Issue

  • Satellite web UI shows connection failed for Red Hat Insights.

    Status: Connection Failed
Account Number: Unknown
Company: Unknown

  • Insights test connection on satellite server fails with error 401 Unauthorized as below:

    $ insights-client --test-connection
Running Connection Tests...
=== Begin Upload URL Connection Test ===
Testing: https://cert-api.access.redhat.com/r/insights/uploads/
HTTP Status Code: 401
HTTP Status Text: Unauthorized
HTTP Response Text: Insights services authentication failed

Environment

  • Red Hat Satellite 6.x
  • Red Hat Insights

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