I am having trouble with my Red Hat Enterprise Linux Amazon Machine Instance, and I need to open a trouble ticket. What kind of information does Red Hat need to assist me?

In order to assist you most efficiently, Red Hat will need the following information.

Please aim to provide enough information so that follow-up or clarification questions aren't necessary. Include details about the request you are making and the response you are receiving. Posting the actual request and error response is always helpful. In particular, when troubleshoot...