Red Hat Satellite 6.x client status shows "Guest has not been reported on any host and is using a temporary unmapped guest subscription"

Solution Verified - Updated -

Environment

  • Red Hat Satellite 6.x

Issue

  • Red Hat Satellite 6.x client status shows "Guest has not been reported on any host and is using a temporary unmapped guest subscription"
  • Systems registered to Red Hat Satellite 6.x status shows "temporary unmapped guest subscription"

Resolution

  • Make sure you have virt-who configured and service is running fine.
  • Restart virt-who service to make sure that all recent guest to host mapping reported to the Satellite and check /var/log/rhsm/rhsm.log to make sure virt-who service is running fine.
  • Check if hypervisor hosting this guest is reported to the Satellite? If yes, ensure virt-who based subscription is attached to the Hypervisor.
  • Refer to Subscription-manager for the former Red Hat Network User: Part 3 - Understanding virt-who which explains what virt-who is/does, and includes answers to many questions such as "How do I know if I am using a temporary subscription?" and "What actions do I need to take if system is using a temporary subscription?"

For more KB articles/solutions related to Virt-who and Virtual Datacenter (VDC) Subscriptions Issues, please refer to the Consolidated Troubleshooting Article for Virt-who and Virtual Datacenter (VDC) Subscriptions Issues

Root Cause

  • Virt-who is not configured to utilize Virtual subscription.
  • Affected guest(or hypervisor which is hosting the affected guest) is not reported to the Red Hat Satellite by the virt-who.
  • Virt-who service is not running and having some issue.
  • In Satellite, virt-who based Subscription is not attached to the hypervisor which is hosting this system.

Diagnostic Steps

  • Verify if the virt-who is configured and if its running
[root@virt-who ~]# grep -v ^# /etc/virt-who.d/<conf-file>
[root@virt-who ~]# service virt-who status
  • Check /var/log/rhsm/rhsm.logs for any virt-who error.

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