Why does the sosreport command hang?

Solution Verified - Updated -

Issue

  • This issue happens in sos-2.2-* (This does not happen in sos-3.2 or later and sos-1.7 or less because sosreport shows the name of plugins while running)

  • When running the command sosreport to gather information on a system which has an issue, the sosreport hangs on an unknown plugin process.

  • The screen shows a message similar to the following:

 Running plugins. Please wait ...

  Completed [9/47] ...  

Environment

  • Red Hat Enterprise Linux 6
  • sos-2.2-*

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