Why is a Red Hat Bugzilla not accessible?

Solution Verified - Updated -

Issue

  • While accessing the Red Hat Bugzilla with user ID (xxx.yyy@domain_name.com) the following error is seen:
https://bugzilla.redhat.com/show_bug.cgi?id=XXXXX

You are not authorized to access bug #XXXXX.
  • What is the difference between a Support case and a Bugzilla?

Environment

  • Red Hat Enterprise Linux (ALL)

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