Adding or deleting the user on Red Hat Satellite 6 shows the error as User already exists.
Environment
- Red Hat Satellite 6.X.
Issue
- Created user authenticated via LDAP or AD. User is able to login.
- Deleted user.
- Tried to add user again via
Administer >> Users >> New User
. - WebUI reports
User already exists
although there is no listing of that account.
Resolution
-
User was only removed from Organization and/or Location but was not deleted from Red Hat Satellite, refer below steps to delete user:
-
Login to Red Hat Satellite WebUI and go to
Administer >> Locations
. If there are multiple Locations created then check each Location one by one and navigate toUsers
tab and check if user entry already exists. -
Similarly go to
Administer >> Organizations
, click onUsers
tab and check if user entry is already present. -
If user is there in
Location
andOrganization
then need to move this user toSelected Items
for Location and Organization currently being used. The current Location and Organization can be seen at Top left corner of Red Hat Satellite WebUI's context switcher. -
After moving user to
Selected Items
user can be deleted by navigating toAdminister >> Users >> Select the user >> Delete
. This would delete user and the same user can be added again if needed.
-
-
Select
Any Organization/Any Location
from Top left corner of Red Hat Satellite WebUI's context switcher and check underAdminister >> Users
if user already exists.
Root Cause
- User was present under
Any Organization/Any Location
, i.e- in some different Location and Organization except for the current one.
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