What information does Red Hat support need for a first response in a mod_cluster case?

Solution Verified - Updated -

Issue

  • I've opened a mod_cluster case but I'm not quite sure what information I should provide.
  • What information should I provide JBoss support so they can best help me with my mod_cluster problem?

Environment

  • JBoss Enterprise Application Platform (EAP)
    • mod_cluster
      • 1.0.x
      • 1.2.x
  • JBoss Enterprise Web Server (EWS)
    • httpd 2.2.x
  • Red Hat Enterprise Linux (RHEL)
    • RHEL 6+ Apache

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