RHEV UserPortal shows HTTP 500 error

Solution Unverified - Updated -

Issue

  • The UserPortal sometimes produces the following error:
A Request to the server failed with the following Status Code 500
  • At the time of the error the UserPortal was only opened, not used (no clicks, just the auto refresh).
  • In this case the UserPortal was opened with Internet Explorer 9 on Windows 7. The error has been seen on WinXP with IE8 as well.
  • The SPICE session does not quit and on a page refresh the UserPortal is accessible again, but this can confuse users.
  • The error appears with and without a VPN.

Environment

  • Red Hat Enterprise Virtualization (RHEV) 3.0
  • SSL enabled

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