Receiving error message "Reports not installed, please contact your administrator"

Solution Verified - Updated -

Environment

  • Red Hat Enterprise Virtualization 3.0, 3.1, 3.2

Issue

  • When clicking on the RHEV "Reports Portal", the following error message is received:
"Reports not installed, please contact your administrator."

Resolution

Install the necessary reports portal packages indicated in section 4.3 of the Installation Guide.

Root Cause

  • The following packages need to be installed on the rhevm system for reporting and are not currently installed:
rhevm-reports-dwh
rh-eap-docs-examples
rhevm-reports
rhevm-reports-server

Diagnostic Steps

  • It is possible that some components are not working such as Jasper reports.
  • To analyze further, provide Red Hat Support with a RHEV log collector.

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