Why are our support cases tagged as standard support level?

Solution Unverified - Updated 2012-06-12T06:12:49+00:00 -

English

• No translations currently exist.

Environment

• Red Hat Customer Portal

Issue

• Support level on customer portal is showing "Standard", irrespective of subscription purchased.

Resolution

This has been identified as bug in customer portal which will be fixed soon.

The correct subscription can be seen on support side and there would not be any issues with SLA or subscription.

Bugzilla: Bug 824758

This solution is part of Red Hat’s fast-track publication program, providing a huge library of solutions that Red Hat engineers have created while supporting our customers. To give you the knowledge you need the instant it becomes available, these articles may be presented in a raw and unedited form.