How does Bomgar determine how to connect to Red Hat from the client side?

Solution Verified - Updated -

Issue

  • What ports does Bomgar uses to connect to Red Hat Support?
  • Which all URLs or addresses to be white listed or unblocked to allow Bomgar connection through proxy or firewall?
  • How are the network settings determined when connecting?
  • What network connection and outgoing firewall settings should be checked if they're unable to detect a connection?

Environment

  • Red Hat Support tool client

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