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With the recent release of Knowledgebase and Case improvements we'd love your thoughts about these new changes.
Here's a brief summary of the changes:
You now have the ability to search Knowledgebase articles by product and language so it's even easier to find the answers that Red Hat support engineers create and use for your Red Hat Enterprise products.
We've added the capability to select the appropriate support level agreement (SLA) related to each product in your Red Hat Enterprise portfolio. Now when you create a support case, you can simply choose a product and have the related support levels for your current entitlements available for selection in the drop-down box.
Please post your thoughts and ideas so that we can make your Red Hat experience even better!
Community Manager, Online User Groups
Red Hat Customer Portal