Why are we no longer receving subscription renewal notifications?

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Dear Justin ,

 

Why are we no longer receving 90-day and 45-day subscription renewal notifications.

I had a subscription due for renewal in Feb and another one due 14/4/2011 , I haven't

received a renewal warning yet.

Is this related to the changes in Nov' 2010.

Anybody else noticed this.

 

James

ST
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Responses

JN Red Hat Pro 497 points
13 April 2011 2:18 PM

James,

 

You should definitely be getting some sort of proactive notification from Red Hat about your subscription renewals. Perhaps it's a setting in RHN that can be adjusted. I'd recommend calling the Customer Service folks at 1-888-REDHAT-1, option 5 and they should be able to help you figure out why you aren't recieving them.

 

- Justin

 

--
Justin I. Nevill, RHCA/RHCSS/RHCI
Technical Account Manager
Red Hat, Inc.

ST Community Member 67 points
13 April 2011 2:42 PM

Justin,

 

I'm in Dublin , Ireland . I contacted customer support by e-mail about 6 weeks ago but they are still

thinking about it.

 

James

rh Red Hat Community Member 40 points
21 April 2011 8:57 PM

Hi James -

 

You should be receiving email notifications for all your renewals - I'll reach out to you off-line so we may investigate your account further for possible reasons this may have been disrupted.

 

Thank you for bringing this to our attention!

 

Dawn

Red Hat Customer Service