RH318: Red Hat Virtualization - Video Coursework NOT Working

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Hello ROLE Team,

I just wanted to know whether is there any issue going on with
RH318: Red Hat Virtualization - Video Classroom?

I am not able to see the video coursework for this course.

When I click on "Video Classroom", it redirects me to "Platforms" page and displays a message - "This course is retired".

Please assist me with this issue.

Warm Regards,
Anand Jambhulkar

AJ
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Responses

RJ Hinton's picture Guru 22286 points
27 August 2018 11:48 AM

Hi Anand Jambhulkar,

Sorry you're having trouble with your lab videos. You might not be aware of this, your Red Hat Learning Subscription is a supported product. I recommend you submit a case with Red Hat. Community support may not be the best avenue to get your issue resolved.

  • Go to this link: https://access.redhat.com/support/cases/, which is at the top of this page too, named SUPPORT CASES.
  • In the Product drop down, select: Red Hat Online Learning (NOTE: You will need to scroll down through a list in the drop-down menu)
  • Important, in the Product Version drop down, select the largest number (as I type this, it is 1.0, but that may change over time) NOTE: the "Submit" button won't activate until this is selected.
  • In the Case Type drop down, select: Other
  • In the Problem Statement block, enter something concise, the course number, and a small description.
  • In the Case Description block, enter the specifics.

The other blocks are straightforward enough. When I've submitted a ticket for Red Hat Online Learning, I make it a low priority, it certainly is not production. One of the course administrators does on occasion check the forum, but you ought to submit a ticket for this issue since this is supported.

The Training Principal Product Manager also highly recommends submitting a case for this, as the experiences of one customer in resolution may not necessarily work with another (paraphrasing) see this link leads to his comments