Red Hat Customer Portal FAQ

What is the Red Hat Customer Portal?

The Red Hat Customer Portal enables subscription customers to access everything provided with their subscription from one convenient location.

How do I access the Customer Portal?

Go to:

What are the features and benefits of the Red Hat Customer Portal?

The Red Hat Customer Portal provides customers with access to:

  • Red Hat support ticketing and reporting system
  • Solutions, FAQs, and official product documentation
  • Thorough, integrated search
  • Rich educational content, including whitepapers, info sheets, and multimedia presentations
  • Downloads, updates, and evaluations
  • Subscription and account management tools

What languages does it support?

  • English
  • Spanish
  • German
  • Italian
  • Korean
  • French
  • Japanese
  • Portuguese (Brazilian)
  • Chinese (Simplified)

Who can access the Customer Portal?

Anyone can access the Customer Portal. However, some content is available exclusively to Red Hat customers with active subscriptions.

I am an existing customer with active subscriptions. Where can I find my login?

You can retrieve your Red Hat login and/or reset your password. Please see this Knowledgebase article for more information, or contact Customer Service for further assistance.

I am an existing customer with active subscriptions, but when I login I don't have access to all the content. Why not?

You may be logging in with an account that is not associated with your entitlements, or with one that has an email address associated to it which still needs to be confirmed. If you believe you should have access to all of the content on the Customer Portal, please contact Customer Service for assistance.

How do I purchase subscriptions?

To purchase subscriptions, contact Sales. Some subscriptions are for available for purchase online via the Red Hat Store.

How do I open a technical support case?

Customers with the necessary permissions may open and manage technical support cases on the Customer Portal. For more information refer to How do I open and manage a support case on the Customer Portal?.

Where do I report defects or request feature improvements?

To report a defect or request a feature improvement, open a support case and choose "Red Hat Customer Portal" as the product.

How do I access downloads and errata?

All product downloads and updates, including installers, packages, and errata, are found in Downloads, which is linked in the site-wide navigator found at the top of the page.

How do I access the Red Hat Knowledgebase?

Use the site-wide search found at the top of any page.

How do I access product documentation (e.g. manuals, release notes)?

Product documentation is linked in the Products & Services menu, and can also be found by using the site-wide search.

What Red Hat technologies are used for the Red Hat Customer Portal?

The Red Hat Customer Portal is powered Red Hat Enterprise Linux, JBoss Enterprise Application Platform, and JBoss Seam.


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