Red Hat Global Support Services and public mailing lists
Red Hat public mailing lists provide an meaningful way for Red Hat product teams to communicate with customers and the general public. The benefits include immediate notifications of release announcements, as well as the ability to collect input regarding important road map decisions. However, requests for technical assistance are generally not handled on these lists and are best routed through Red Hat's support organization. (access.redhat.com/support)
Frequently Asked Questions
1. I'm not currently a Red Hat customer, but I've found a bug that I'd like to report. What should I do?
You have two options. If you would like to have the bug prioritized with other customer bugs and responded to with an appropriate service level agreement, please review our customer offerings at http://www.redhat.com/products or by contacting a Red Hat sales representative at http://www.redhat.com/contact/sales. If the bug is less critical and you would like to make a report to Red Hat, your feedback is welcome at http://bugzilla.redhat.com. NOTE: Bugzilla is not a support tool, nor is it associated with any production service level agreements.
2. I'm a customer assisting Red Hat in beta testing the next release of a product and would like to report an issue. What are my next steps?
If you have an active subscription you may either open a support case with Global Support Services by navigating to http://access.redhat.com or you may report a bug directly at http://bugzilla.redhat.com. Red Hat thrives on beta feedback and makes every effort to review beta feedback heavily during our beta phases.
3. Does Red Hat staff mailing lists with support personnel to help address technical issues?
While support staff may be voluntarily subscribed to Red Hat mailing lists, and may even answer questions, Red Hat does not officially staff its mailing lists with technical support personnel. In order to receive official Red Hat technical support, Red Hat customers should open a case at http://access.redhat.com or contact us via phone.
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