Customer Service FAQ

Create & access your account

How can I create a Red Hat login ID?
I have received a login ID creation/invitation email. How can I create a login ID from this email?
When I try to create a new login ID, I am getting 'The specified login is not available' message. Why is it?
Can I use my email address as a login ID?
I received the order fulfillment notification, but I haven’t received any login creation email, why is that?
What are the password requirements when creating a login ID from the customer portal?
I forgot my password. Can Red Hat reset or reissue it?
How do I reset the password associated with my login ID?
Why didn't I receive a password reset email or an email containing my login ID?
Why am I getting Invalid Login ID or Password message when trying to login to the Customer portal?
If I don’t know or forgot my login ID, how can I get it?
I have created a login ID but how can I check my account number? / Why does my login ID not have an account number?
Where can I check my account number?

Can I use the same email for multiple login IDs?
Can I associate multiple email addresses with 1 login ID?
How do I change the email address on my account?
Do I need to verify my email address?
How can I check if my email address has been verified?
I’m not able to confirm my email address for my account/I did not receive the email confirmation email.
Why is it important to have your phone number up to date under your login ID?
How do I change the company name on my account?
Can I change my login ID?
Can I delete my login ID?
What’s the Difference Between Red Hat Login ID Deactivation and Deletion?
Can I change account type from Personal to Corporate or vice versa?
How can I check if my account type is 'Personal' or 'Corporate'?
I have disabled errata notifications but I am still getting the errata notifications. Why am I still getting the errata emails?
I have enabled errata notifications but I am not receiving any. What can I do?
I am getting marketing emails from Red Hat. How can I change preferences or unsubscribe?

Can login ID be transferred to/merged or associated with another account?
Can login IDs, support cases and system profiles be moved to a different account?
I have my own login ID and I want to link it with my organization's existing account. How can I do it?
How do I know who my Organization Administrator is?
All the Organization Administrators of my account left the company. How can we take over the account and introduce a new Org Admin?
Can I restrict a user to view or manage only certain subscriptions?
Can I manage multiple accounts with 1 login ID?
I am using several login IDs and I see subscriptions from another account. Why is this happening?

I have created a login ID using my company domain but I do not see any subscription. Why is this?
I would like to have a contractor or outsourcing vendor to manage my subscriptions. How can I do it?
Can I change the company name of my account to contractor or outsourcing vendors?
I see that my account is on Export Hold, how do I proceed?