What are the things to look at when troubleshooting a Samba issue before calling Red Hat Technical Support?

Samba issues often cover a wide spectrum of causes due to the many possible variants of Windows Samba can interact with. When troubleshooting Samba problems, it is essential to get a thorough description of what is being attempted and what are the problems that are being encountered.

Here are a few things to consider:

1. Has this been working or is it a first time setup? I...