This article outlines how to get Node.js and support from Red Hat and shows the different support services provided by different Red Hat subscriptions.
What is Offered?
In order to strive towards our goal of Customer Satisfaction and ease of use. Red Hat offers single Node.js binaries for each version of Node.js and two Support Models for you to choose as per your needs.
How to get it ?
The Red Hat Container Catalog is the place to download the Node.js images for OpenShift and for containers running directly on RHEL. For those not using containers, Node.js can be installed as a Software Collection from the RHSCL channel on RHEL7 and as a module in appstream for RHEL8.
What is included in the different subscriptions?
The below table describes what is covered in your subscription.
|Red Hat Enterprise Linux and OpenShift Subscription||Red Hat Runtimes Subscription|
|Node.js packaged in RHSCL for RHEL7 and as a module in appstream for RHEL8.||Node.js packaged in RHSCL for RHEL7 and as a module in appstream for RHEL8.|
|Node.js containers for RHEL and OCP||Node.js containers for RHEL and OCP|
|Support for installation & maintenance||Full Production Support that includes Hotfix/One-offs|
|Full Development Support (Node.js expertise)|
|Request for New Features (Node.js upstream)|
|Support for microservice libraries, developer tools (such as NodeShift) and starter apps|
|Support for integration with Functions as a Service & Knative|
|2 Years of RHEL support for each Node.js version||2 Years of RHEL support for each Node.js version|
|Updated Images in Container Catalog cycle every 6 weeks.||Updated Images in Container Catalog cycle every 6 weeks.|
Where and how to get support for Node.js?
All Red Hat customers receive Node.js support consistent with the support terms of their subscription. Customers with RHEL subscriptions can open support cases for Node.js based on their entitlements to Red Hat Software Collections (RHSCL). Customers with OpenShift and/or Red Hat Runtimes are entitled via their product subscriptions.
Use the Support Case feature of the Customer Portal to open a new case or follow-up on an open case.
When opening a new case for RHEL7, use the Product designation of “Red Hat Software Collections” and be sure to specify Node.js in the Problem Statement.
When opening a new case for Red Hat Runtimes, use the Product designation of “Red Hat Runtimes” and be sure to specify Node.js in the Problem Statement.