How to open a proactive case for patching or upgrading production Red Hat Satellite and Capsule
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Introduction - what is a Proactive Case?
Proactive cases are a way for Premium customers to provide an advance notice to Red Hat Support of planned upgrades, migrations, patching, or any other maintenance activity. Typically, these events happen outside regular business hours.
Having prior knowledge of the planned activity provides Red Hat with an opportunity to ensur...
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