Frequently Asked Questions about the Customer Portal public status page, status.redhat.com.
Table of Contents
Status Page Location
When are notifications sent?
That depends on the type of subscription channel:
- Email - Receives a notification whenever an incident report is created, updated, or resolved.
- SMS - Receives a notification only when an incident report is created or resolved, and will not receive intermediate updates.
- Webhook - Receives notifications whenever an incident report is created, updated, or resolved. Also receives a notification when a component status changes.
Will I receive a notification when a component status changes?
Only if you are subscribed via Webhook as mentioned above.
When is an incident report created?
An incident report is created once our on-call team verify that an actual incident is in progress.
What do the incident report statuses mean?
- Investigating - We are investigating to discover the source of a potential issue.
- Identified - We have identified the source of a definite issue, and are working on a fix.
- Monitoring - Systems should be back to normal but we continue to monitor the situation until we are sure it is resolved.
- Resolved - The issue is fully resolved.
What do the component statuses mean?
- Degraded Performance - The component may not be operating normally.
- Partial Outage - The component is failing intermittently or for some users.
- Major Outage - The component is not operational for all users.
How are the component statuses changed?
We actively monitor the Customer Portal using synthetic monitors as viewed from a customer perspective. Component statuses are automatically changed based on these monitors, and an open-source tool developed by Red Hat called Statuspage-Controller.