What information should be collected while debugging/opening a Red Hat Ceph Enterprise case?

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Introduction

In order for the Red Hat support team to more efficiently handle your request, we collected a set of best practices to open a new ticket.

This article explains the different information required depending on issues you may encounter.

General

  • Red Hat Enterprise Linux 7, CentOS 7, Ubuntu 12.04, and Ubuntu 14.04 have packaged the "sosreport" ...

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