Support policy of the optional and supplementary channels in Red Hat Enterprise Linux

Solution Verified - Updated -

Environment

  • Red Hat Enterprise Linux

Issue

  • Are issues pertaining to packages from the optional and/or supplementary channels supported?

Resolution

  • Issues arising from packages belonging to the optional and supplementary channels are not supported. From the Scope of Coverage Details documentation:

In addition to the functionality in our Red Hat/Red Hat JBoss products, Red Hat provides additional software packages (rpms) for the convenience of our customers. These software packages cover open source licensed software (in the “Optional” Red Hat Network channel) and proprietary licensed software (in the "Supplementary” Red Hat Network channel). Software packages in the Optional and Supplementary channels are not supported, nor are the ABIs guaranteed.

NOTE: The Virtio Windows Drivers are available on all releases of Red Hat Enterprise Linux 5 and Red Hat Enterprise Linux 6 in their respected channels and are fully supported. The Virtio Windows Drivers are also available on the Red Hat Enterprise Virtualization and Red Hat Enterprise Linux OpenStack Platform channels and are fully supported in those products.

Diagnostic Steps

  • These channels can be enabled by following steps outlined in article 392003.

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