Ansible Automation Platform installer fails with "PermissionError: [Errno 13] Permission denied"

Solution Verified - Updated -

Environment

  • Red Hat® Ansible Automation Platform 2.x

Issue

  • While performing the Ansible Automation Platform upgrade installer fails with error "PermissionError: [Errno 13] Permission denied"

Resolution

  • The error occurs because of incorrect permissions of file /var/log/tower/tower_rbac_migrations.log

  • Check and correct the permissions of /var/log/tower/tower_rbac_migrations.log file. The default permission should be as follows:

    # ls -l /var/log/tower/tower_rbac_migrations.log
-rw-r-----. 1 awx awx 0 Oct 17 16:06 /var/log/tower/tower_rbac_migrations.log

Diagnostic Steps

  • The following error log can be observed in the verbose log of latest generated setup file:

    Traceback (most recent call last):
File \"/usr/bin/awx-manage\", line 11, in <module>
load_entry_point('awx==3.8.3', 'console_scripts', 'awx-manage')()
File \"/var/lib/awx/venv/awx/lib64/python3.6/site-packages/awx/__init__.py\", line 154, in manage
execute_from_command_line(sys.argv)
File \"/var/lib/awx/venv/awx/lib64/python3.6/site-packages/django/core/management/__init__.py\", line 381, in execute_from_command_line
utility.execute()
File \"/var/lib/awx/venv/awx/lib64/python3.6/site-packages/django/core/management/__init__.py\", line 357, in execute
django.setup()
File \"/var/lib/awx/venv/awx/lib64/python3.6/site-packages/django/__init__.py\", line 19, in setup
configure_logging(settings.LOGGING_CONFIG, settings.LOGGING)
File \"/var/lib/awx/venv/awx/lib64/python3.6/site-packages/django/utils/log.py\", line 76, in configure_logging
logging_config_func(logging_settings)
File \"/usr/lib64/python3.6/logging/config.py\", line 802, in dictConfig
dictConfigClass(config).configure()
File \"/usr/lib64/python3.6/logging/config.py\", line 573, in configure
'%r: %s' % (name, e))
ValueError: Unable to configure handler 'rbac_migrations': [Errno 13] Permission denied: '/var/log/tower/tower_rbac_migrations.log'

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