Red Hat Capsule server sync is failing with Unable to connect ([ProxyAPI::ProxyException]: ERF12-7885 [ProxyAPI::ProxyException]: Unable to fetch logs.

Solution Verified - Updated -

Issue

  • While navigating through the WebUI Host -> All Hosts page or the Infrastructure -> Capsule page, the following error is seen:

    Failure: ERF50-5345 [Foreman::WrappedException]: Unable to connect ([ProxyAPI::ProxyException]: ERF12-7885 [ProxyAPI::ProxyException]: Unable to fetch logs ([ArgumentError]: cookie store unavailable: :hash) for Capsule https://capsule.example.com:9090/logs)
    
  • Also, while trying to register the host to Red Hat Satellite or Capsule server the registration failed with the error:

    The registered system name is: client.example.com
    cookie store unavailable: :hash (HTTP error code 500: Internal Server Error)
    cookie store unavailable: :hash (HTTP error code 500: Internal Server Error)
    ERROR: standard_error
    cookie store unavailable: :hash
    

Environment

  • Red Hat Satellite 6.12.1
  • Red Hat Capsule 6.12.1

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