How can I stop notification emails about updates in support cases from including the contents of the update?

Solution Verified - Updated -

Issue

  • When a Red Hat support case is updated a notification email is sent including the full contents of the update.
  • These contents may include sensitive information, for example if a security configuration is being discussed.
  • How can I prevent this sensitive information from being sent in plain text emails?

Environment

  • Red Hat support case.
  • Sensitive information being shared as part of the discussion.

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