Appendix A. Troubleshooting
A.1. Troubleshooting SSSD
A.1.1. Setting Debug Logs for SSSD Domains
debug_levelparameter for each section in the
sssd.conffile for which to produce extra logs. For example:
[domain/LDAP] cache_credentials = true
debug_level = 9
Table A.1. Debug Log Levels
|0||Fatal failures. Anything that would prevent SSSD from starting up or causes it to cease running.|
|1||Critical failures. An error that does not kill the SSSD, but one that indicates that at least one major feature is not going to work properly.|
|2||Serious failures. An error announcing that a particular request or operation has failed.|
|3||Minor failures. These are the errors that would percolate down to cause the operation failure of 2.|
|6||Trace messages for operation functions.|
|7||Trace messages for internal control functions.|
|8||Contents of function-internal variables that may be interesting.|
|9||Extremely low-level tracing information.|
sss_debuglevelutility, which is part of the
sssd-toolspackage. For more information about how it works, see the sss_debuglevel man page.
A.1.2. Checking SSSD Log Files
/var/log/sssd/directory. SSSD produces a log file for each domain, as well as an
/var/log/securefile logs authentication failures and the reason for the failure.
A.1.3. Problems with SSSD Configuration
- Q: SSSD fails to start
- Q: I do not see any groups with id or group members with getent group.
- Q: Authentication fails against LDAP.
- Q: Connecting to LDAP servers on non-standard ports fail.
- Q: NSS fails to return user information
- Q: NSS returns incorrect user information
- Q: Setting the password for the local SSSD user prompts twice for the password
- Q: An Active Directory identity provider is properly configured in my sssd.conf file, but SSSD fails to connect to it, with GSS-API errors.
- Q: I configured SSSD for central authentication, but now several of my applications (such as Firefox or Adobe) will not start.
- Q: SSSD is showing an automount location that I removed.
- SSSD requires at least one properly configured domain before the service will start. Without a domain, attempting to start SSSD returns an error that no domains are configured:
# sssd -d4 -i [sssd] [ldb] (3): server_sort:Unable to register control with rootdse! [sssd] [confdb_get_domains] (0): No domains configured, fatal error! [sssd] [get_monitor_config] (0): No domains configured.Edit the
/etc/sssd/sssd.conffile and create at least one domain.
- SSSD also requires at least one available service provider before it will start. If the problem is with the service provider configuration, the error message indicates that there are no services configured:
[sssd] [get_monitor_config] (0): No services configured!Edit the
/etc/sssd/sssd.conffile and configure at least one service provider.
ImportantSSSD requires that service providers be configured as a comma-separated list in a single
servicesentry in the
/etc/sssd/sssd.conffile. If services are listed in multiple entries, only the last entry is recognized by SSSD.
- SSSD also requires the ownership and permissions of the
/etc/sssd/sssd.confto be set correctly. If the ownership or permissions are set incorrectly, attempt to start SSSD returns these error messages:
[sssd] [confdb_ldif_from_ini_file] (0x0020): Permission check on config file failed. [sssd] [confdb_init_db] (0x0020): Cannot convert INI to LDIF : [Operation not permitted] [sssd] [confdb_setup] (0x0010): ConfDB initialization has failed : Operation not permitted [sssd] [load_configuration] (0x0010): Unable to setup ConfDB : Operation not permitted [sssd] [main] (0x0020): Cannot read config file /etc/sssd/sssd.conf. Please check that the file is accessible only by the owner and owned by root.root.Set the correct ownership and permissions of the
# chmod 600 /etc/sssd/sssd.conf # chown root:root /etc/sssd/sssd.conf
idor group members with
ldap_schemasetting in the
memberuidattribute, which contains the name of the users that are members. In an RFC2307bis server, group members are stored as the multi-valued
uniqueMemberattribute which contains the DN of the user or group that is a member of this group. RFC2307bis allows nested groups to be maintained as well.
- Restarting SSSD.
ldap_group_name = uniqueMember
sssd.confis configured to connect over a standard protocol (
ldap://), it attempts to encrypt the communication channel with Start TLS. If
sssd.confis configured to connect over a secure protocol (
ldaps://), then SSSD uses SSL.
syslogmessage is written, indicating that TLS encryption could not be started. The certificate configuration can be tested by checking if the LDAP server is accessible apart from SSSD. For example, this tests an anonymous bind over a TLS connection to
$ ldapsearch -x -ZZ -h test.example.com -b dc=example,dc=com
ldap_start_tls: Connect error (-11) additional info: TLS error -8179:Unknown code ___f 13
- Obtain a copy of the public CA certificate for the certificate authority used to sign the LDAP server certificate and save it to the local system.
- Add a line to the
sssd.conffile that points to the CA certificate on the filesystem.
ldap_tls_cacert = /path/to/cacert
- If the LDAP server uses a self-signed certificate, remove the
ldap_tls_reqcertline from the
sssd.conffile.This parameter directs SSSD to trust any certificate issued by the CA certificate, which is a security risk with a self-signed CA certificate.
# semanage port -a -t ldap_port_t -p tcp 1389
- Ensure that the NSS service is running:
# service sssd status Redirecting to /bin/systemctl status sssd.service sssd.service - System Security Services Daemon Loaded: loaded (/usr/lib/systemd/system/sssd.service; enabled) Active: active (running) since Wed 2015-01-14 10:17:26 CET; 1min 30s ago Process: 683 ExecStart=/usr/sbin/sssd -D -f (code=exited, status=0/SUCCESS) Main PID: 745 (sssd) CGroup: /system.slice/sssd.service ├─745 /usr/sbin/sssd -D -f ├─746 /usr/libexec/sssd/sssd_be --domain default --debug-to-files... ├─804 /usr/libexec/sssd/sssd_nss --debug-to-files └─805 /usr/libexec/sssd/sssd_pam --debug-to-filesNSS service is running when SSSD is in the
Active: active (running)state and when the output includes
- If NSS is running, make sure that the provider is properly configured in the
[nss]section of the
/etc/sssd/sssd.conffile. Especially check the
- Make sure that NSS is included in the list of services that SSSD uses.
- Check the configuration in the
/etc/nsswitch.conffile. For more information, see the section called “Configure NSS Services to Use SSSD”.
/etc/sssd/sssd.conffile. This differentiates between different users in different domains with the same name.
[root@clientF11 tmp]# passwd user1000 Changing password for user user1000. New password: Retype new password: New Password: Reenter new Password: passwd: all authentication tokens updated successfully.
use_authtokoption is correctly configured in your
/etc/pam.d/system-authfile. For examples of the correct configuration, see Section 7.5.2, “Configuring Services: PAM”.
sssd.conffile, but SSSD fails to connect to it, with GSS-API errors.
[domain/ADEXAMPLE] debug_level = 0xFFF0 id_provider = ad
ad_server = 172.16.0.1ad_domain = example.com krb5_canonicalize = False
(Fri Jul 27 18:27:44 2012) [sssd[be[ADTEST]]] [sasl_bind_send] (0x0020): ldap_sasl_bind failed (-2)[Local error] (Fri Jul 27 18:27:44 2012) [sssd[be[ADTEST]]] [sasl_bind_send] (0x0080): Extended failure message: [SASL(-1): generic failure: GSSAPI Error: Unspecified GSS failure. Minor code may provide more information (Cannot determine realm for numeric host address)]
ad_serverto the name of the Active Directory host, or use the
_srv_keyword to use the DNS service discovery, as described in Section 7.4.3, “Configuring DNS Service Discovery”.
Failed to contact configuration server. See http://www.gnome.org/projects/gconf/ for information. (Details - 1: IOR file '/tmp/gconfd-somebody/lock/ior' not opened successfully, no gconfd located: Permission denied 2: IOR file '/tmp/gconfd-somebody/lock/ior' not opened successfully, no gconfd located: Permission denied)
[jsmith@server ~]$ acroread (acroread:12739): GLib-WARNING **: getpwuid_r(): failed due to unknown user id (366)
- Remove the autofs cache, as described in Section A.1.4, “A User Cannot Log In After UID or GID Changed”.
- Restart SSSD:
# systemctl restart sssd
A.1.4. A User Cannot Log In After UID or GID Changed
What this means:
To fix the problem:
- Make sure the sssd-tools is installed.
- To clear the SSSD cache for a specific user and leave the rest of the cache records intact:
# sss_cache --user user_nameTo clear the cache for an entire domain:
# sss_cache --domain domain_name
sss_cache, see the sss_cache(8) man page.
A.1.5. SSSD Control and Status Utility
sssctlutility to obtain status information, manage data files during troubleshooting, and other SSSD-related tasks.
- To use
sssctl, install the sssd-tools package:
[root@server ~]# yum install sssd-tools
- Some options of
sssctluse the SSSD InfoPipe responder. To enable it, add
servicesoption of your
[sssd] services = nss, sudo, pam, ssh, ifp
- Restart SSSD:
[root@server ~]# systemctl restart sssd.service
A.1.5.1. SSSD Configuration Validation
sssctl config-checkcommand performs a static analysis of the SSSD configuration files. This enables you to validate the
/etc/sssd/conf.d/*files to receive a report before restarting SSSD.
- The owner and group owner must be set to
root:rootand the permissions to
- File names
- File names in
/etc/sssd/conf.d/must use the suffix
.confand not start with a period (hidden files).
- Typographical errors
- Typographical errors are checked in section and option names. Note that values are not checked.
- Options must be placed in the correct sections.
# sssctl config-check Issues identified by validators: 3 [rule/allowed_sections]: Section [paM] is not allowed. Check for typos. [rule/allowed_domain_options]: Attribute 'offline_timeoutX' is not allowed in section 'domain/idm.example.com'. Check for typos. [rule/allowed_sudo_options]: Attribute 'homedir_substring' is not allowed in section 'sudo'. Check for typos. Messages generated during configuration merging: 2 File /etc/sssd/conf.d/wrong-file-permissions.conf did not pass access check. Skipping. File configuration.conf.disabled did not match provided patterns. Skipping. Used configuration snippet files: 1 /etc/sssd/conf.d/sample.conf
A.1.5.2. Displaying User Data
sssctl user-checkscommand helps to debug problems in applications that use SSSD as a back end for user lookup, authentication, and authorization. The command displays user data available through NSS and the InfoPipe responder for the D-Bus interface. The displayed data shows whether the user is authorized to log in using the
# sssctl user-checks admin user: admin action: acct service: system-auth SSSD nss user lookup result: - user name: admin - user id: 1194200000 - group id: 1194200000 - gecos: Administrator - home directory: /home/admin - shell: /bin/bash SSSD InfoPipe user lookup result: - name: admin - uidNumber: 1194200000 - gidNumber: 1194200000 - gecos: Administrator - homeDirectory: /home/admin - loginShell: /bin/bash testing pam_acct_mgmt pam_acct_mgmt: Success PAM Environment: - no env -
sssctl user-checks --helpcommand.
A.1.5.3. Domain Information
- List all domains available within SSSD, including trusted domains:
[root@server ~]# sssctl domain-list idm.example.com ad.example.com
- Retrieve the status of the domain idm.example.com:
[root@server ~]# sssctl domain-status idm.example.com Online status: Online
A.1.5.4. Cached Entries Information
sssctlcommand enables you to retrieve information about a cached entry, to investigate and debug cache-related authentication problems.
[root@server ~]# sssctl user-show admin Name: admin Cache entry creation date: 07/10/16 16:09:18 Cache entry last update time: 07/14/16 10:13:32 Cache entry expiration time: 07/14/16 11:43:32 Initgroups expiration time: Expired Cached in InfoPipe: No
[root@server ~]# sssctl group-show groupname [root@server ~]# sssctl netgroup-show netgroupname
A.1.5.5. Truncating the Log Files
sssctl logs-removeto truncate all SSSD log files in the
/var/log/sssd/directory to capture only newly created entries.
[root@server ~]# sssctl logs-remove Truncating log files...
A.1.5.6. Removing the SSSD Cache
sssctlcommand provides the
remove-cacheoption. Before the databases are removed, the command creates automatically a backup.
[root@server ~]# sssctl cache-remove SSSD must not be running. Stop SSSD now? (yes/no) [yes] Creating backup of local data... Removing cache files... SSSD needs to be running. Start SSSD now? (yes/no) [yes]
A.1.5.7. Obtaining Information about an LDAP Group Takes Long
What this means:
To fix the problem:
- Open the
- In the
[domain]section, set the
[domain/domain_name] [... file truncated ...]
ignore_group_members = true