Customers asked for native language capability

Native language troubleshooting content on demand

Solution and article content in the Customer Portal knowledgebase now allows users to dynamically generate translations in ten different languages, vastly expanding the volume of localized content available to our global customer base. When viewing a solution or article, simply select the language selector under the title.

View example

Native language capability

Customer-requested improvements for RHEL

Dynamic network access for long-running processes

In direct response to customer requests, RHEL 7.5 includes a rebase of the network resolver code in glibc, which enables RHEL 7 to dynamically reload/etc/resolv.conf when changes are detected. This allows truly dynamic network access for long-running processes. Other resolver improvements in this release allow more search domains in addition to numerous bug fixes.

Read the tech brief

RHEL improvements

Workload expansion through device plug-in support

Strengthening capabilities for intelligent, compute-intensive applications

In OpenShift 3.9, the device plug-in graduated from alpha to tech preview. With OpenShift 3.10, the device plug-in is now generally available and allows vendors to easily register devices such as GPUs or FPGAs for performance-sensitive workloads. Red Hat worked with key partners such as NVIDIA in bringing this feature to Kubernetes for GPUs. Additionally, OpenShift 3.10 enables self management of cluster components and minimizes direct host management by delivering control plane components as static pods and providing TLS node bootstrapping.

Read the blog post

OpenShift updates

Improved automation

New improvements for Red Hat Satellite

Red Hat Satellite 6.4 continues to provide enterprises with a rich and stable method for managing their Red Hat Enterprise Linux environment. Further complemented by and integrated with Red Hat Insights and Red Hat Ansible for fully automated identification and remediation of stability risks, misconfigurations, and security threats, Red Hat Satellite offers customers differentiated management solutions unlike any available on the market today.

Read the announcement

New improvements for Red Hat Satellite

More Improvements

Training and certifications

Improved usability and findability of Red Hat training courses

On this most-trafficked page for Services, users had to scroll to find all courses and exams we offer. We are releasing an improved page with helpful features that allow users to filter to find the courses and exams they are interested in.

Red Hat Homepage updates

Launched next version of homepage

Based on customer feedback, we now better explain what Red Hat is and does, and introduce new users to our product portfolio directly on the homepage. The team has reviewed the first 30 days of data and we’re optimizing this version now.

Ability to renew subscriptions online

Ability to renew subscriptions online

Red Hat is adding capability for customers to better manage and renew their subscriptions in Red Hat Subscription Management(RHSM) on the Customer Portal. Customers will be able send alerts directly to their local Red Hat account managers (to help with complex renewals), or process their renewal online directly with Red Hat (for smaller and more simple renewals).

new openshift container storage product page

New Customer Portal product page for Red Hat OpenShift Container Storage (OCS)

Prior to the 3.9 release earlier this year, customers had to look for product information in either the Red Hat Gluster Storage or Red Hat OpenShift Container Platform product pages. This new OCS product page was created to simplify and centralize access to product information.

new security capabilities in openshift container platform

Continued investment in Red Hat OpenShift Container Platform security capabilities

In OpenShift 3.9, we delivered new central auditing capabilities and console time-outs. OpenShift 3.10 adds support for CRI-O as an alternative container runtime with a minimized attack surface. CRI-O is an implementation of the Kubernetes Container Runtime Interface (CRI) to enable using Open Container Initiative (OCI) compatible runtimes.

customer portal and red hat store integration

Customer Portal / Red Hat Store integration

New customers can now access the Red Hat Store directly from Red Hat Subscription Management (RHSM) and more easily purchase subscriptions for common products.

updates to Red Hat Virtualization

Better support for your virtualized workloads

Red Hat Virtualization (RHV) 4.2 includes new and improved features that continue to deliver more value and performance. An example of this is the new Red Hat Virtualization Suite, a bundle of RHV & CloudForms. The RHV Suite affords customers an easy on-ramp to virtualization and management for their traditional enterprise applications.

Integrated cluster monitoring and metrics with Red Hat OpenShift 3.10

Integrated cluster monitoring and metrics with Red Hat OpenShift 3.10

Starting with OpenShift 3.10, Administrators can deploy Prometheus on an OCP cluster, collect Kubernetes and Infrastructure metrics, and get alerts. Administrators can see and query metrics and alerts on the Prometheus web dashboard, or they can bring their own Grafana and hook it up to Prometheus. Hawkular remains the supported metrics stack for OCP 3.10. Prometheus is generally available in OCP 3.11.

RHHI and Gluster updates

Resolved load-balancing and high-availability problems

Customers experienced high-availability problems using a two-node setup for Red Hat Update Infrastructure (RHUI) and Red Hat Gluster Storage. The RHUI team made it easier to avoid negative fail-over scenarios by adding more CDS nodes.

RHEL 7.6 beta

eBPF tracing in Red Hat Enterprise Linux 7.6 Beta

The RHEL 7.6 Beta release enables eBPF for kernel tracing use cases. This allows kernel tracing without inserting custom built kernel modules to the kernel. RHEL 7.6 Beta also comes with many pre-built tracing tools developed using eBPF in bcc-tools package.

RHEL updates

Snapshots/rollbacks for Red Hat Enterprise Linux in-place upgrades

The next version of tooling for RHEL 6 --> 7 in-place upgrades (released at the same time as Red Hat Enterprise Linux 7.6) will include the option to create a snapshot of the system and roll back into it if upgrade fails.

Trust Red Hat

Improved support for diverse workloads in Red Hat OpenShift 3.10

OpenShift 3.10 strengthens support for intelligent, compute-intensive workloads.These applications require more explicit access to and management of compute resources. OpenShift 3.10 delivers this through features such as the Device Manager plugin, CPU management to optimize performance, and Hugepages to manage applications with high-memory requirements.

Ansible Engine 2.7

General availability of Red Hat Ansible Engine 2.7

Newly released customer-requested features include a new reboot plugin for Linux hosts, native types in jinja templates, file locking mechanisms on file writes, and an ignore_unreachable syntax for playbooks.

Ansible Tower 3.3

Red Hat Ansible Tower 3.3, the latest release in our automation platform for enterprises.

Tower 3.3 brings a variety of customer-driven enhancements, allowing you to more easily control and delegate automation, integrate into your existing tools and processes, and scale automation across your enterprise.

OpenShift Upgrade Experience

Automated upgrades in Red Hat OpenShift Container Platform

In OpenShift 3.9, the installer now automatically steps the control plane from 3.7 to 3.8 to 3.9 and node upgrade from 3.7 to 3.9. OpenShift 3.9 also addressed 17 install issues. CoreOS Tectonic is strong in both automated install and upgrades and in day 2 management. We are working to integrate those features into OpenShift and deliver by end of this year.

Red Hat Satellite Upgrade Helper

A new lab application for upgrading to Red Hat Satellite 6.3

We updated our Customer Portal Lab application for the Red Hat Satellite 6.2 to 6.3 upgrade path. Customers choose their specific deployment architecture and are only shown documentation relevant to their installation, helping to streamline their operation.

Customer Portal Search

Improved search functionality provides a more comprehensive search experience

New Customer Portal search functionality includes faceted search, the ability to filter searches, and the ability to more easily discover specialized browse pages. All improvements are based on customer feedback.

Customer Portal Community

An all-new hub page for our customer community

Highlighting the latest and most active discussions from everywhere on the Portal, the page also recognizes our most engaged contributors through leaderboards and a featured member section. Plus, you can check out recent Red Hat blog posts and learn about upcoming events.

Solution Engine

Solution Engine

Solution Engine connects you to the right information, enabling you to resolve issues quickly and efficiently. This means reducing the need to open support cases for issues you can solve on your own.

Red Hat Guide to Linux Containers

Red Hat Guide to Linux Containers

There's now an online guide to Red Hat container-related content in the Customer Portal. Links to content are organized into container-related procedures, topics, products and services. This content is available as documents, blogs, videos, articles, and more.

Trust Red Hat

Trust Red Hat

Red Hat is committed to protecting customer data and privacy. The new Trust Red Hat page consolidates our data security information—including product security, regulations, policy, and privacy—all in one place.

Red Hat Training and Certification Improvements

Red Hat Training and Certification Improvements

Red Hat Academy announces microservices and devops curriculum release. The Red Hat Academy is excited to announce that we have made some significant updates to our curriculum offerings to include courses that are aligned to topics in devops, container management, and Java EE.

systemd and Red Hat Enterprise Linux Upgrades

systemd and Red Hat Enterprise Linux Upgrades

Specific changes have been made to the in-place upgrade tool that provides additional insight around systemd when upgrading to RHEL 7. Also, the in-place upgrade tooling has been enhanced to remove networking issues associated with the upgrade to RHEL 7 and systemd/udev so that networking keeps working after upgrade to RHEL 7.

New Developer Tools

New Developer Tools

Red Hat is pleased to announce additions and updates to our suite of developer desktop tooling products, including Container Development Kit 3.4, JBoss Developer Studio 11.3, and our DevSuite 2.3 installer. These updates are a continuation of our efforts to increase developer usability, while adding new features that matter most for users of Red Hat platforms and technologies.

Red Hat Software Collections

Red Hat Software Collections

The newest versions of databases in Red Hat Software Collections utilize the concept of -syspath packages, which allows users to use the RPM packages as any other package (like the files are in standard paths).

Virtual Data Optimizer

Virtual Data Optimizer increases the effective capacity of primary storage and lowers costs

Virtual Data Optimizer (VDO) is a new Linux device mapper module that adds data reduction capabilities to Red Hat Enterprise Linux. VDO uses data deduplication and compression techniques to shrink data as it is written to storage.

Red Hat Cloudforms Improvements

Red Hat Cloudforms Improvements

Last quarter, we reported that we had added numerous performance improvements in collaboration with customers to Red Hat CloudForms 4.5 and 4.6. At that time, we were awaiting erratas and releases of those versions. Now that those two versions have been released and implemented with multiple customers, we can report that the number of customer cases related to performance has dropped precipitously.

Red Hat Container-Native Storage

New product and documentation pages for Red Hat Container-Native Storage

Customers reported difficulty locating product-specific information and user documentation. As a storage integration solution (Red Hat Gluster Storage + Red Hat OpenShift Container Platform), documentation was delivered on both the RHGS and OCP pages, but no central product page was available in the Customer Portal to access information specific to Container-Native Storage releases, downloads, or support policies. Red Hat resolved this by delivering a Container-Native Storage product page with the 3.9 release with product information and dedicated documentation.

The customer scenarios

The Red Hat Product Experience team regularly collaborates with QE in the (OSIO) workspace, taking part in coordinated “live user” tests of our hosted product. We frequently open issue trackers throughout such exercises and these go into the current release train for the product.

We also collaborate with the documentation team every release cycle (in the OSIO) to ensure documentation is useful and accurate. Our hands-on experience lets us offer insights that other stakeholders won't have.

Subscription Renewals

Subscription Renewals Process

To make renewing easier, we’ve streamlined relevant information and added functionality to Red Hat Subscription Management (RHSM) enabling a faster, more consistent renewal experience. View your subscriptions eligible for renewal and click the “Renew” link to begin the process.

Network Bound Disk Encryption

Network Bound Disk Encryption

Secondary LUKS volumes can be encrypted and bound to the network service called Tang through the client side framework called Clevis. The volume is encrypted, but can be automatically decrypted only when the network service is accessible. This addresses the problem of a midnight server reboot when no one is present to type the unlocking password. If the volume leaves the environment boundary and does not have access to the network server, the volume is not decryptable unless the user types a previously defined password.

Openstack Upgrade Validation Steps

Openstack Upgrade Validation Steps added to Upgrade Documentation

Pre-upgrade validations for undercloud (section 2.3) and overcloud (section 2.4) were added to Red Hat OpenStack Platform 12 documentation. The validations were gathered from Red Hat Support's experiences with customer updates and upgrades. These were added as basic checks to help customers ensure they are ready for an update/upgrade and serve as a “smoke test” for OSP clusters for any occasion.

Container-Native Storage 3.6

New installation/upgrade workflow matrix in Container-Native Storage 3.6 Deployment Guide

Customers indicated confusion within the documentation to deploy Container-Native Storage and OpenShift Container Platform. The documentation team improved the experience by adding specific workflow content in the CNS 3.6 Deployment Guide, helping customers better understand which deployment tasks are required based on their existing environment and objectives.

Red Hat CloudForms Performance Improvements

Red Hat CloudForms Performance Improvements

Customers in larger environments were experiencing high memory usage. We saw a pattern in cases and over the course of six months, collected logs from multiple customers. We addressed immediate issues by tuning the Red Hat CloudForms Appliance together with the customer. Once we found the true source of the problem, we fixed and added performance improvements, all of which are available in upcoming errata for Red Hat CloudForms 4.5 and 4.6.

Red Hat JBoss EAP 7.1

"Performance Tuning Guide" published with Red Hat JBoss EAP 7.1

This new guide was created to meet customer requests for information about optimizing the performance of JBoss EAP deployments. The content provides optimization recommendations for common JBoss EAP use cases as well as instructions for monitoring performance and diagnosing performance issues.

JBoss documentation

Red Hat JBoss Server Migration Tool released

Migrating an application server configuration is a complex task. The JBoss Server Migration Tool released with Red Hat JBoss Enterprise Application Platform 7.1 automates migration of JBoss EAP 6.4 and 7.0 server configurations to JBoss EAP 7.1. For detailed information, see “Using the JBoss Server Migration Tool”.

New Ansible Tower Course

Ansible Tower course

This course teaches students how to deploy and use Ansible Tower by Red Hat to manage their existing Ansible projects, playbooks, and roles, perform basic maintenance and administration of the Ansible Tower installation, and configure users and teams and use them to control access to systems, projects, and other resources through role-based access controls.

Red Hat Enterprise Linux 7.4

Red Hat Enterprise Linux 7.4

Red Hat Enterprise Linux 7.4 provides enterprises with a rich and stable foundation for both existing applications and a new generation of workloads and solutions. This latest release includes hundreds of new and improved features based on customer input.

JBoss documentation

Update to Red Hat JBoss EAP 7.0 documentation set

Recently, JBoss EAP 7.0 documentation was updated to address customer-case-related issues and incorporate high-priority change requests. This effort made the EAP 7.0 information more accurate and complete for ongoing customer use.

Developer Tools Availability

General Availability of Developer Tools: DevSuite 2.1, DevStudio 11.1, and CDK 3.2

Now available on multiple platforms, developer tools include improvements driven by customer feedback, expanded usability, increased product integration, expanded support for Middleware products in Development Suite, and the addition of Kompose and the DevTools channel for Red Hat Enterprise Linux.

Improved OpenShift documentation

Improved Red Hat OpenShift and Microsoft Azure Product Documentation

Based on direct customer feedback, several sections of the OpenShift documentation have been expanded to describe how to use Azure file and Azure Blob as alternative persistent storage solutions to NFS for Docker Registry and OpenShift Container Platform logging and metrics.

Improved survey process!

Improved Customer Feedback Surveys

Red Hat's Voice of Customer (VoC) team has implemented a more focused and streamlined survey process to make it easier than ever for you provide feedback and help drive improvements.

Improved Errata Search

Red Hat Product Errata

Track security, bug fixes, and enhancements with our improved errata search.

Searchable FAQ Available

Red Hat Container Catalog FAQ

The FAQ has been updated for the container catalog and Red Hat containers in general. The list of questions is searchable and each question can be displayed or hidden.

Expanded Alliance With Microsoft

Partnership with Microsoft

Red Hat has expanded its alliance with Microsoft to help enterprises adopt cloud-native applications and embrace hybrid cloud. This includes native support for Windows Server containers on Red Hat OpenShift, Red Hat OpenShift Dedicated on Microsoft Azure, and SQL Server on Red Hat Enterprise Linux and Red Hat OpenShift.

Red Hat OpenShift Container Platform 3.6 release

Red Hat OpenShift Container Platform 3.6 Release

As requested by customers, this release provides greater security and compliance including a tech preview of a new service catalog and service broker capabilities, and advanced container-level and Kubernetes innovation.

Performance Tuning Guide Available

New "Performance Tuning Guide" published for Red Hat JBoss EAP

This new guide was published with the EAP 7.1 Beta release to meet customer needs for information about optimizing the performance of JBoss EAP deployments. The content provides recommendations for performance optimization for common JBoss EAP use cases, instructions for monitoring performance, and steps for diagnosing performance issues.

Now available in Asia Pacific

Red Hat Training and Certification Learning Management System release

The Red Hat Training and Certification Learning Management System has launched in several Asia Pacific countries. In these countries, you can now order and have access to Red Hat Learning Subscription - Standard. This release benefits these countries: Indonesia, Korea, Malaysia, Philippines, Singapore, Thailand, Vietnam.

Identity Management Enhancements

Identity Management

Identity Management in Red Hat Enterprise Linux introduced a number of customer-requested enhancements, including many features in RHEL 7.4 that allow IdM use in regulated environments, support of FIPS 140-2, and more flexible Smart Card support (generic Smart Card and Identity mapping rules, PKINIT) to enable environments with obligations to use Smart Cards only.

New Compilers available!

Developer Toolset 7.0 and new Technology Preview open source compilers (Rust, LLVM/Clang, and Go Toolsets)

Customers asked for new programming languages for their projects and to satisfy their software build dependencies. In response, developers can now access three new curated open source compilers as Technology Previews. Provide your feedback to better inform future development.

Insights 3.0 is now available!

Red Hat Insights 3.0

Automated Remediation allows for proactive resolution of IT infrastructure risks by enabling automation of Insights findings through Ansible playbook generation. Other updates include an expanded reporting functionality that includes historical trends and current snapshots of infrastructure health, as well as a new feedback button that provides a direct line of communication for customers to influence product features.

Industry's first Container Health Index!

Red Hat Containers

The Container Health Index sets a new standard for enterprise-grade Linux containers by providing a comprehensive view of any enterprise container service. It includes index grades for all Red Hat containerized products and the Red Hat base layer of containers from certified independent software vendor (ISV) partners.

Red Hat Status

Customer Portal Status Page

Subscribe to notifications of new and updated incidents so that you’re contacted when there is a change in service status.

Blueprint background

Open Innovation Labs

Red Hat Open Innovation Labs is an immersive consulting engagement that helps businesses jump-start modern application development by providing learning opportunities directly alongside Red Hat experts.

Errata summary

Enhanced Subscription Management Experience

Based on your feedback, customers can now view errata for each system as well as an account level errata summary via Red Hat Subscription Management.

JBoss AMQ 7 is here

JBoss AMQ 7 Documentation

The Red Hat JBoss AMQ 7 team is happy to announce the release of JBoss AMQ 7 along with a completely new documentation set.

SSO Documentation

Red Hat Single Sign-On Documentation

To enhance usability of Red Hat SSO, documentation has been updated to align with the release of Red Hat Single Sign-On 7.1.

Skills that pave the future

Red Hat Training and Certification

In 2016, we made changes to the Red Hat Academy program to drive growth and adoption – giving member institutions better support, accessibility, and flexibility.

Now available on Google Cloud Platform

OpenShift Dedicated

Customers can benefit from Google’s global, container-optimized infrastructure and can more easily augment their applications with Google’s ecosystem of data analytics, machine learning, compute, network, and storage services.

Red Hat Developers logo

New Red Hat Developer Tools

To simplify your efforts, Red Hat has improved our container-related development tools with new releases of Red Hat Development Suite 1.2, Red Hat JBoss Developer Studio 10.2, and Red Hat Container Development kit 2.3.

Learn how to get the most out of your Red Hat subscription

Improved User Resources

New users can now access additional onboarding resources including how-tos for common Customer Portal tasks. Additionally, the Customer Service homepage highlights frequently serviced issues and points of contact for troubleshooting. Other improvements include a more intuitive interface to search for RPM packages and a Security Data API to easily retrieve CVRF, CVE and OVAL data.

Red Hat Gluster deployment guide screenshot

Reliable Experience with Gluster Storage

A container storage solution for OpenShift has been created that enables users to run Red Hat Gluster Storage inside OpenShift more reliably. Additionally, a new deployment guide has been created that provides step-by-step instructions to deploy containerized Red Hat Gluster Storage in OpenShift Enterprise.

Red Hat Insights logo

Enhanced Analytical Tools

The Insights Action Planner enables IT organizations to more easily document the remediation process and move from intelligence to actions. Container workload analysis was also added to increase safe adoption and scaling of containers by enabling continuous risk reporting, assessing Red Hat Enterprise Virtualization environments in real-time and proactively analyzing entire virtual datacenters.

Red Hat Enterprise Linux logo

Improved RHEL Functionality

We’ve enhanced IdM Server and SSSD to fit bigger customer deployments. Additionally, the RHEL 6.8 release brings an increase in the maximum filesystem size for the Scalable File System from 100TB to 300TB and a new I/O statistics utility (dmstats) to improve the overall user experience.

Bare Metal Provisioning documentation screenshot

New OSP 8 Documentation

Based on customer feedback, the Bare Metal Provisioning guide for Red Hat OpenStack Platform 8 has been updated with multiple new chapters and sections.

Red Hat Developers toolset screenshot

RHEL Application Development

As a result of your feedback, the new release of Developer Toolset 6.0 now supports IBM PowerPC, System Z, and ARM 64-bit architectures. This enables development of applications for Red Hat Enterprise Linux for multiple architectures using the latest stable tools from upstream.

Red Hat cloudforms management engine

Cloud Installer Demo now Available

The Quick Start Cloud Installer provides customers with the ability to deploy an on-premise cloud in an afternoon. Products include Satellite, OpenStack, Red Hat Virtualization, CloudForms and OpenShift.

Updated Gluster compatibility and support documentation screenshot

Gluster Compatibility & Support

Have questions about the compatibility of your Gluster environment? Based on your feedback we’ve updated the Customer Portal article "Red Hat Gluster Storage Version Compatibility and Support".

RHSM new experience screenshot

Introducing a new Subscription Management Experience

The new opt-in experience brings improved navigation, a new contracts view, and additional details to understand the state of your subscriptions and systems. During this evaluation period, you may switch between the legacy application and the new experience.

Timezone data update screenshot

Timezone Data Updates

You expressed the need for timezone data updates. To address this need, Red Hat Engineering has created documentation that outlines how these updates will be provided. Most recently, tzdata-2016g was released and will provide a leap second update for all RHEL customers.

Enhanced storage experience

Enhanced Storage Experience

Red Hat Gluster Storage now offers an enhanced user experience for users of Microsoft Azure. Users of Microsoft's Azure public cloud platform will enjoy a streamlined deployment experience with Red Hat Gluster Storage due to a newly created guide that will serve as a single source of information for all installation and deployment-related topics across public cloud platforms.

Revised article screenshot

Enhanced Product Documentation

The Azure and .NET Core documentation team revised the article "Creating a Red Hat Enterprise Linux Image and Provisioning it to Microsoft Azure" to more clearly outline how to create and use a RHEL image to provision a VM in Microsoft Azure.

Manage Users screenshot

User Management Experience

To make adding new users to your account easier, Org Admins can now invite up to 50 users via email, setting permissions for those users simultaneously. Invited users then create their own accounts which are automatically linked to the organization account.

Security Experience screenshot

Expanded Language Support

Vulnerability pages have been enhanced to include translations in all supported languages. The additional language support will promote rapid resolution of high-profile security events and vulnerabilities identified in Red Hat products.

Product Search screenshot

Product Search

We've made it easier to directly access top product resources from search results. When your search includes the name of a Red Hat product, we'll show links to browse relevant product knowledge, errata, downloads, and more, together in a box next to general results.

Support Experience screenshot

Support Experience

To better serve our customers, support associates completed an extensive training program to improve overall case handling and promote a superior and more trusted experience. In addition to training, internal workshops were conducted based on customer feedback in an effort to better align with your expectations and create a better experience.

Training Experience screenshot

Improvements to Training experience

You expressed the need for enhanced training opportunities to help you be more successful with your Red Hat products. To address this need, we're improving Virtual Training Quality, the User Interface and Lab Experience and implementation of multiple Training support channels.

Yum Enhancements screenshot

Yum Enhancements

Yum has been enhanced in RPM Software Management to provide tips and directions to Customer Portal troubleshooting resources.

RHEL 6.8 Improvements screenshot

Improvements with RHEL 6.8

With the RHEL 6.8 release, you will see an increase in the maximum filesystem size for the Scalable File System (a.k.a. xfs) from 100TB to 300TB and the new I/O statistics utility, dmstats, which will provide additional features to improve the user experience.

Customer Service Experience screenshot

Enhanced Customer Service Experience

Ansible customers have successfully migrated their accounts to Red Hat and can now access the Customer Portal to benefit from the extensive knowledgebase and subscription value resources.

Security Section screenshot

Improvements to the Security Section

Users can now take advantage of a redesigned Security section that includes improved content searching/browsing, enhanced vulnerability content and easy access to the Red Hat security blog to provide timely notifications of security threats and vulnerabilities.

Streamlined Case Management screenshot

Streamlined Case Management

Case Management has been enhanced in several areas to improve the customer experience and streamline functionality. Some of the highlights that users will notice are redesigned customer views, access to linked bugzillas within case management, improved stability, and shortened page load times.

Product Documentation Improvement screenshot

Improved Product Documentation

Red Hat Enterprise OpenStack Platform users will notice a refreshed Upgrade Guide with new content based on requests from Dell and NASA for required content to complete their upgrade from previous versions of Red Hat Enterprise Linux. New content has also been created for Red Hat Enterprise Linux 7.2 which will help users customize their experience. Stay more up to date and engaged with product documentation than ever before!

OpenShift Enterprise 3.0 video screenshot

Create Your Own Training

Customer Portal users can now follow a self guided training video (Developing with OpenShift) that will walk them through creating their first application with OpenShift Enterprise 3.0. The addition of this new content will make OpenShift easier to use by enabling users to quickly and efficiently create applications.

Docusign Logo

Improvements to Legal experience

Legal customers expressed the need for e-signature functionality for the purpose of improving the overall customer experience when conducting business within the Legal space. To address this need we have introduced the Docusign electronic signature tool to enhance both contracting efficiency and the overall experience. Users will also notice revised Legal templates that will simplify and improve ease of doing business.

Improvements to RHEL Atomic articles screenshot

Product: Red Hat Enterprise Virtualization

For Red Hat Enterprise Virtualization 3.6 Beta, documentation has been improved to include a new Self-Hosted Engine Guide. The new guide will allow users to successfully install and maintain the Red Hat Enterprise Virtualization self-hosted engine. Try the self-hosted engine feature and host the Red Hat Enterprise Virtualization Manager as a highly available virtual machine in your environment.

Improvements to JBoss EAP Documentation screenshot

Improvements to JBoss EAP Documentation

JBoss EAP version 6.4 documentation has been refreshed to address over 500 documentation bugs. Special focus was placed on foundational topics and details, primarily in the Migration Guide to address your feedback. Extensive updates were made to the 'Getting Started Guide' and 'Administration and Configuration Guide'. According to customer comments, these articles immensely aid in successfully upgrading JBoss configurations.

Improvements to JBoss Data Grid Documentation screenshot

Improvements to JBoss Data Grid Documentation

"Detecting a Split" and "Recovering from a Split" documentation has been updated for the 6.5.1. release to include details on time taken for a cluster to detect and recover from a split brain scenario. The updated documentation will assist in customers' planning and understanding of these events to provide an improved experience.

Improvements to RHEL Atomic articles screenshot

Improvements to Red Hat Enterprise Linux Atomic articles

Red Hat Enterprise Linux Atomic Documentation which includes Docker and Kubernetes has been updated for Atomic 7.2. Previously, these articles were separate documents and required users to search for specific information. Based on your voting and feedback, we have repackaged many separate articles into more formal manuals to increase ease of navigation and standardize product documentation.

Enhanced Search Experience screenshot

Enhanced Search Experience

The Red Hat Customer Portal homepage and search platform have been refreshed with a new look and feel to provide many benefits to customers. Faster load of search results, a cleaner design and improved result display make it much easier for customers to find what they're looking for, faster!

Product Feature Voting screenshot

Product Feature Voting

You can now vote for features that you'd like to see in various Red Hat products!

Product documentation screenshot

Product documentation

Over the last few months we've transitioned Red Hat Product Documentation to our Customer Portal content management system.

Portal improvements screenshot

Portal improvements

Based on your feedback, several improvements to the Red Hat Customer Portal have been released to enhance speed, performance, search and the user interface.

Red Hat OpenStack 7 release screenshot

Red Hat OpenStack 7 release

With Red Hat Enterprise Linux OpenStack Platform 7, Cloud operators now have a simplified means of day-to-day operation management using the new Red Hat Enterprise Linux OpenStack Platform director.

Knowledgebase on mobile page screenshot

Red Hat knowledgebase enhancements

Articles, Solutions and Announcements have been redesigned for an optimized user experience. The knowledge you rely on is now mobile-friendly, and allows more screen area for the most important content.

Red Hat Gluster Storage Documentation screenshot

Red Hat Gluster / Ceph Storage

We have restructured the Gluster Installation Guide, which will assist users in finding content more easily. Additionally, a new 'Get Started' tab on the Gluster product page helps users get up and running quickly.

JBoss EAP 6 Migration Guide screenshot

Middleware Upgrades and Migrations

The Migration Guide for JBoss EAP 6 is being continually updated and improved to document the changes required to successfully deploy and run JBoss EAP 5.1 applications on JBoss EAP 6. New migration information is routed to the documentation team and incorporated into the next iterative release of the Migration Guide more quickly than ever before.

Get Started with Docker Formatted Containers article screenshot

Improvements to Docker articles

In accordance with customer feedback on the article "Get Started with Docker Formatted Containers," enhancements have been made to include improved examples and expanded coverage. By having Docker documented in articles often we can respond to requests and correct errors within hours of a customer's comment.

Creating a Kubernetes Cluster article screenshot

Improvements to Kubernetes articles

"Creating a Kubernetes Cluster" and "Get Started Orchestrating Containers with Kubernetes" have been enhanced to include additional steps to work with Kubernetes 1.0. According to customer comments, these articles immensely aid in successfully upgrading Kubernetes configurations.

Satellite 6.1 documentation screenshot

Product: Satellite

The Satellite 6.1 release incorporated many improvements including support for disconnected environments. This is a key feature for customers that work in Secure environments.

Screenshot of graph showing networking performance doubling from version 7.1 to 7.2

Product: Red Hat Enterprise Linux Networking Improvements

Networking performance doubled from 7.1 to 7.2 for small packets without DPDK. We are now at almost line rate performance.

Support case comments section screenshot

Support Cases

A new full-width layout utilizing monospace text for all case comments better displays pasted code output and makes optimal use of space.

Red Hat OpenStack training course page screenshot

Free Red Hat OpenStack training course now available

Red Hat has now released a free course to help you better understand the basics of cloud computing and Red Hat® Enterprise Linux OpenStack Platform. Several online demonstrations and use cases are included. Begin your journey with Red Hat Enterprise Linux OpenStack Platform today!

Red Hat Enterprise Linux Product page screenshot

Centralized product information

We've updated the Red Hat Enterprise Linux Product Page with helpful Knowledge content collections, easy paths to product documentation, and more.

Portal Case Management screenshot

Manage your support cases easier

A new version of Portal Case Management is available that includes user interface improvements to more closely align with your overall Red Hat Customer Portal experience. Performance enhancements have also made it easier and faster for you to stay up to date on your support cases.

Red Hat Enterprise Linux 7 screenshot

Receive software updates in an easy, summarized format

Starting with Red Hat Enterprise Linux 7.1, asynchronous kernel and user-space updates will now be delivered in a single batched update following the predictable kernel schedule.

Getting Started page screenshot

Reliable protection from security threats and vulnerabilities

Feel confident knowing that we are on top of any security situation that may arise. Rely on Red Hat for industry-leading security expertise, Red Hat Access Labs self-detection tools and more to keep your systems safe.

Getting Started page screenshot

Getting Started with Red Hat

We've created a new Getting Started with Red Hat page to deliver a more consistent onboarding experience for new subscribers and Customer Portal users. Featured content includes guided tours and quick access to product information that will continue to evolve to help expedite your path to success with your Red Hat Subscription.

Browse Discussions screenshot

Find community answers more quickly

Customers who post a discussion in the Portal community can now mark a reply to that comment as the "best response", highlighting the solution or most useful contribution and allowing other community users to quickly access this knowledge. The user who posted the comment will receive a large bonus to their community reputation score.

Reception desk icon

Beginning your relationship with Red Hat has never been easier.

Most sales contracts are now standardized, with new e-signature technology soon available to expedite the contract process. In addition, non-disclosure agreements have been significantly simplified with the implementation of a new click-thru NDA tool.

Support Cases landing page screenshot

Improved 24x7 case handling

Customers now have a single person per region to be responsible for escalated, high impact support cases. System improvements ensure that you have visibility into the status and progress of your 24x7 cases.

Red Hat Enterprise Linux OpenStack Platform Proof of Concept Documentation screenshot

Take a test drive of Red Hat Enterprise Linux OpenStack Platform

To make it easier to get started with evaluation of Red Hat Enterprise Linux OpenStack Platform, we have performed a full review and reorganization of content in the Proof-of-Concept guide.

Red Hat Enterprise Linux Release Notes screenshot

Increased visibility of Red Hat Enterprise Linux Release Notes

We improved the way Release Notes are documented and produced, improving accuracy and relevancy. Release Notes will be published exclusively on the Customer Portal rather than contained inside the product.

Red Hat Enterprise Linux OpenStack Platform logo

Review OpenStack use cases in our product documentation

We have created a series of articles outlining advanced networking and storage configuration in Red Hat Enterprise Linux OpenStack Platform. This provides greater information about how to configure complex environments. We've also created a new Package Manifest that allows customers to get more information about changes in packages between releases.

Red Hat Ceph Storage Get Started screenshot

Find your Red Hat Storage information in one central location

Introducing a new product page for Ceph (1.2 release) which provides customers with a single location to download, get started, access ISOs and install documentation, peruse marketing materials and obtain support for Ceph for Ubuntu and Ceph for CentOS. Existing Inktank customers using Linux competitor solutions will continue to be supported.

Red Hat Satellite 6 download page screenshot

Satellite 6 ISO Content now accessible in the Customer Portal

Based on requests from customers running Satellite 6 in a disconnected environment, the downloads area of the Customer Portal now includes inclusion of Satellite Content ISO's for Satellite 6 customers. Satellite Content ISOs are specifically intended to populate a Satellite system that is not connected to the internet via Red Hat products.

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