You asked for improved new user resources…
New users can now access additional onboarding resources including how-tos for common Customer Portal tasks.
Additionally, the Customer Service homepage highlights frequently serviced issues and points of contact for troubleshooting. Other improvements include a more intuitive interface to search for RPM packages and a Security Data API to easily retrieve CVRF, CVE and OVAL data.
You asked for a more reliable experience with Gluster storage…
A container storage solution for OpenShift has been created that enables users to run Red Hat Gluster Storage inside OpenShift more reliably.
Additionally, a new deployment guide has been created that provides step-by-step instructions to deploy containerized Red Hat Gluster Storage in OpenShift Enterprise.
You asked for enhanced analytical tools…
The Insights Action Planner enables IT organizations to more easily document the remediation process and move from intelligence to actions.
Container workload analysis was also added to increase safe adoption and scaling of containers by enabling continuous risk reporting, assessing Red Hat Enterprise Virtualization environments in real-time and proactively analyzing entire virtual datacenters.
You asked for improved RHEL functionality …
We’ve enhanced IdM Server and SSSD to fit bigger customer deployments.
Additionally, the RHEL 6.8 release brings an increase in the maximum filesystem size for the Scalable File System from 100TB to 300TB and a new I/O statistics utility (dmstats) to improve the overall user experience.
You expressed the need for timezone data updates. To address this need, Red Hat Engineering has created documentation that outlines how these updates will be provided. Most recently, tzdata-2016g was released and will provide a leap second update for all RHEL customers.
Red Hat Gluster Storage now offers an enhanced user experience for users of Microsoft Azure. Users of Microsoft's Azure public cloud platform will enjoy a streamlined deployment experience with Red Hat Gluster Storage due to a newly created guide that will serve as a single source of information for all installation and deployment-related topics across public cloud platforms.
The Azure and .NET Core documentation team revised the article "Creating a Red Hat Enterprise Linux Image and Provisioning it to Microsoft Azure" to more clearly outline how to create and use a RHEL image to provision a VM in Microsoft Azure.
To make adding new users to your account easier, Org Admins can now invite up to 50 users via email, setting permissions for those users simultaneously. Invited users then create their own accounts which are automatically linked to the organization account.
Vulnerability pages have been enhanced to include translations in all supported languages. The additional language support will promote rapid resolution of high-profile security events and vulnerabilities identified in Red Hat products.
We've made it easier to directly access top product resources from search results. When your search includes the name of a Red Hat product, we'll show links to browse relevant product knowledge, errata, downloads, and more, together in a box next to general results.
To better serve our customers, support associates completed an extensive training program to improve overall case handling and promote a superior and more trusted experience. In addition to training, internal workshops were conducted based on customer feedback in an effort to better align with your expectations and create a better experience.
Improvements to Training experience
You expressed the need for enhanced training opportunities to help you be more successful with your Red Hat products. To address this need, we're improving Virtual Training Quality, the User Interface and Lab Experience and implementation of multiple Training support channels.
Yum has been enhanced in RPM Software Management to provide tips and directions to Customer Portal troubleshooting resources.
Improvements with RHEL 6.8
With the RHEL 6.8 release, you will see an increase in the maximum filesystem size for the Scalable File System (a.k.a. xfs) from 100TB to 300TB and the new I/O statistics utility, dmstats, which will provide additional features to improve the user experience.
Enhanced Customer Service Experience
Ansible customers have successfully migrated their accounts to Red Hat and can now access the Customer Portal to benefit from the extensive knowledgebase and subscription value resources.
Users can now take advantage of a redesigned Security section that includes improved content searching/browsing, enhanced vulnerability content and easy access to the Red Hat security blog to provide timely notifications of security threats and vulnerabilities.
Case Management has been enhanced in several areas to improve the customer experience and streamline functionality. Some of the highlights that users will notice are redesigned customer views, access to linked bugzillas within case management, improved stability, and shortened page load times.
Red Hat Enterprise OpenStack Platform users will notice a refreshed Upgrade Guide with new content based on requests from Dell and NASA for required content to complete their upgrade from previous versions of Red Hat Enterprise Linux. New content has also been created for Red Hat Enterprise Linux 7.2 which will help users customize their experience. Stay more up to date and engaged with product documentation than ever before!
Customer Portal users can now follow a self guided training video (Developing with OpenShift) that will walk them through creating their first application with OpenShift Enterprise 3.0. The addition of this new content will make OpenShift easier to use by enabling users to quickly and efficiently create applications.
Improvements to Legal experience
Legal customers expressed the need for e-signature functionality for the purpose of improving the overall customer experience when conducting business within the Legal space. To address this need we have introduced the Docusign electronic signature tool to enhance both contracting efficiency and the overall experience. Users will also notice revised Legal templates that will simplify and improve ease of doing business.
For Red Hat Enterprise Virtualization 3.6 Beta, documentation has been improved to include a new Self-Hosted Engine Guide. The new guide will allow users to successfully install and maintain the Red Hat Enterprise Virtualization self-hosted engine. Try the self-hosted engine feature and host the Red Hat Enterprise Virtualization Manager as a highly available virtual machine in your environment.
JBoss EAP version 6.4 documentation has been refreshed to address over 500 documentation bugs. Special focus was placed on foundational topics and details, primarily in the Migration Guide to address your feedback. Extensive updates were made to the 'Getting Started Guide' and 'Administration and Configuration Guide'. According to customer comments, these articles immensely aid in successfully upgrading JBoss configurations.
"Detecting a Split" and "Recovering from a Split" documentation has been updated for the 6.5.1. release to include details on time taken for a cluster to detect and recover from a split brain scenario. The updated documentation will assist in customers' planning and understanding of these events to provide an improved experience.
Red Hat Enterprise Linux Atomic Documentation which includes Docker and Kubernetes has been updated for Atomic 7.2. Previously, these articles were separate documents and required users to search for specific information. Based on your voting and feedback, we have repackaged many separate articles into more formal manuals to increase ease of navigation and standardize product documentation.
Enhanced Search Experience
The Red Hat Customer Portal homepage and search platform have been refreshed with a new look and feel to provide many benefits to customers. Faster load of search results, a cleaner design and improved result display make it much easier for customers to find what they're looking for, faster!
You can now vote for features that you'd like to see in various Red Hat products!
Over the last few months we've transitioned Red Hat Product Documentation to our Customer Portal content management system.
Based on your feedback, several improvements to the Red Hat Customer Portal have been released to enhance speed, performance, search and the user interface.
With Red Hat Enterprise Linux OpenStack Platform 7, Cloud operators now have a simplified means of day-to-day operation management using the new Red Hat Enterprise Linux OpenStack Platform director.
Red Hat knowledgebase enhancements
Articles, Solutions and Announcements have been redesigned for an optimized user experience. The knowledge you rely on is now mobile-friendly, and allows more screen area for the most important content.
We have restructured the Gluster Installation Guide, which will assist users in finding content more easily. Additionally, a new 'Get Started' tab on the Gluster product page helps users get up and running quickly.
The Migration Guide for JBoss EAP 6 is being continually updated and improved to document the changes required to successfully deploy and run JBoss EAP 5.1 applications on JBoss EAP 6. New migration information is routed to the documentation team and incorporated into the next iterative release of the Migration Guide more quickly than ever before.
In accordance with customer feedback on the article "Get Started with Docker Formatted Containers," enhancements have been made to include improved examples and expanded coverage. By having Docker documented in articles often we can respond to requests and correct errors within hours of a customer's comment.
"Creating a Kubernetes Cluster" and "Get Started Orchestrating Containers with Kubernetes" have been enhanced to include additional steps to work with Kubernetes 1.0. According to customer comments, these articles immensely aid in successfully upgrading Kubernetes configurations.
The Satellite 6.1 release incorporated many improvements including support for disconnected environments. This is a key feature for customers that work in Secure environments.
Networking performance doubled from 7.1 to 7.2 for small packets without DPDK. We are now at almost line rate performance.
A new full-width layout utilizing monospace text for all case comments better displays pasted code output and makes optimal use of space.
Red Hat has now released a free course to help you better understand the basics of cloud computing and Red Hat® Enterprise Linux OpenStack Platform. Several online demonstrations and use cases are included. Begin your journey with Red Hat Enterprise Linux OpenStack Platform today!
We've updated the Red Hat Enterprise Linux Product Page with helpful Knowledge content collections, easy paths to product documentation, and more.
A new version of Portal Case Management is available that includes user interface improvements to more closely align with your overall Red Hat Customer Portal experience. Performance enhancements have also made it easier and faster for you to stay up to date on your support cases.
Starting with Red Hat Enterprise Linux 7.1, asynchronous kernel and user-space updates will now be delivered in a single batched update following the predictable kernel schedule.
Feel confident knowing that we are on top of any security situation that may arise. Rely on Red Hat for industry-leading security expertise, Red Hat Access Labs self-detection tools and more to keep your systems safe.
We've created a new Getting Started with Red Hat page to deliver a more consistent onboarding experience for new subscribers and Customer Portal users. Featured content includes guided tours and quick access to product information that will continue to evolve to help expedite your path to success with your Red Hat Subscription.
Customers who post a discussion in the Portal community can now mark a reply to that comment as the "best response", highlighting the solution or most useful contribution and allowing other community users to quickly access this knowledge. The user who posted the comment will receive a large bonus to their community reputation score.
Beginning your relationship with Red Hat has never been easier.
Most sales contracts are now standardized, with new e-signature technology soon available to expedite the contract process. In addition, non-disclosure agreements have been significantly simplified with the implementation of a new click-thru NDA tool.
Customers now have a single person per region to be responsible for escalated, high impact support cases. System improvements ensure that you have visibility into the status and progress of your 24x7 cases.
To make it easier to get started with evaluation of Red Hat Enterprise Linux OpenStack Platform, we have performed a full review and reorganization of content in the Proof-of-Concept guide.
We improved the way Release Notes are documented and produced, improving accuracy and relevancy. Release Notes will be published exclusively on the Customer Portal rather than contained inside the product.
We have created a series of articles outlining advanced networking and storage configuration in Red Hat Enterprise Linux OpenStack Platform. This provides greater information about how to configure complex environments. We've also created a new Package Manifest that allows customers to get more information about changes in packages between releases.
Introducing a new product page for Ceph (1.2 release) which provides customers with a single location to download, get started, access ISOs and install documentation, peruse marketing materials and obtain support for Ceph for Ubuntu and Ceph for CentOS. Existing Inktank customers using Linux competitor solutions will continue to be supported.
Based on requests from customers running Satellite 6 in a disconnected environment, the downloads area of the Customer Portal now includes inclusion of Satellite Content ISO's for Satellite 6 customers. Satellite Content ISOs are specifically intended to populate a Satellite system that is not connected to the internet via Red Hat products.
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